Jonathan Mcbynum
Charlotte
Summary
Results-driven financial services professional specializing in loan decisioning and risk evaluation. Expertise in reviewing applications, gathering borrower data, and ensuring compliance with regulations. Collaborates effectively with cross-functional teams to support underwriting efforts and enhance lending processes.
Overview
14
14
years of professional experience
Work History
Home Mortgage Consultant
Wells Fargo
Charlotte
10.2020 - Current
- Supported underwriting decisions by gathering borrower information, validating financial data, and identifying potential risk factors to mitigate lending risks.
- Review loan applications and supporting documentation to ensure compliance with underwriting guidelines, company policies, and regulatory requirements.
- Provide recommendations aligned with lending criteria while exercising sound judgment within established guidelines.
- Assisted in resolving borrower and internal inquiries, enhancing customer satisfaction and operational efficiency.
- Maintained high accuracy and quality assurance standards to ensure compliance and completeness of loan files.
Sales Manager
Cogent Communications
Charlotte
01.2020 - 10.2020
- Led and coached a sales team focused on mid-market accounts, ensuring alignment with company policies, products and performance targets.
- Monitored team performance and key metrics to identify trends and risks, enabling targeted process improvements.
- Reviewed accounts, sales requests, and contracts to ensure accuracy and compliance with organizational guidelines, reducing errors in documentation.
- Collaborated with cross-functional teams to resolve client issues, streamline processes, and improve service delivery.
- Gathered and analyzed client and market data to inform business decisions and identify potential risks.
Outbound Telesales Manager
Spectrum Business
Charlotte
06.2018 - 01.2020
- Guided team performance through targeted coaching, leveraging data to enhance decision-making processes.
- Collaborated with leadership and support teams to streamline processes, mitigating operational risks.
- Developed team understanding of products and processes to ensure accuracy and compliance in client interactions.
- Analyzed team and sales data to identify trends, risks, and process inefficiiencies.
Performance Manager
Red Ventures
Charlotte
11.2012 - 06.2018
- Consistently performed in the top 15% of the business.
- Analyzed team data and individual performance trends to identify gaps in sales funnel.
- Identified and developed new management talent through coaching best practices and business acumen.
- Facilitated team building initiatives and coached team members to enhance performance and achieve results.
- Created training programs aligned with current and future business demands.
Education
Bachelor of Science - Criminal Justice
Mount Olive College
Mount Olive, NCSkills
- Loan origination
- Loan decision support
- Credit Analysis
- Risk Assessment & Mitigation
- Regulatory compliance
- Financial Document Analysis
- Data Gathering & Validation
- Process Improvement
- Cross Functional Collaboration
- Customer request resolution
Timeline
Home Mortgage Consultant
Wells Fargo
10.2020 - Current
Sales Manager
Cogent Communications
01.2020 - 10.2020
Outbound Telesales Manager
Spectrum Business
06.2018 - 01.2020
Performance Manager
Red Ventures
11.2012 - 06.2018
Bachelor of Science - Criminal Justice
Mount Olive College