JONATHAN MCCALL
Sales Operational Management
Birmingham,AL
Work Preference
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
35
35
years of professional experience
Work History
Branch Manager
Sunbelt Rentals
Birmingham, AL
10.2024 - Current
- Led operational strategies to enhance branch performance and customer satisfaction.
- Implemented inventory management systems to optimize equipment availability and reduce downtime.
- Developed training programs to improve staff efficiency and safety compliance.
- Analyzed sales trends to inform strategic decisions and drive revenue growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Outside Sales Representative
H&E Equipment Rental
New Orleans, LA
06.2024 - 10.2024
- Cultivated strong client relationships to drive sales growth and customer loyalty.
- Identified new business opportunities through market analysis and strategic outreach.
- Collaborated with cross-functional teams to ensure timely delivery of rental equipment.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
Independent Insurance Sales Representative
Security Plan Insurance
Metairie, LA
09.2020 - 02.2024
- Presented and sold insurance products and services to new customers.
- Identified customers' needs and suggested targeted products to meet requirements.
- Prospected leads and contacted potential customers to build connections and book appointments.
- Used CRM software to build and maintain agent's direct prospect pipeline.
District Sales Manager
Union National Insurance
New Orleans, LA
05.2013 - 07.2018
- Conducted regular training and coaching to help sales personnel build and develop strong selling skills.
- Recruited and hired talented sales personnel to add depth and strength to sales team.
- Increased customer satisfaction with targeted sales team training.
- Engaged customers to quickly identify needs, negotiate contracts, and close sales.
- Established ambitious quotas and helped each team member implement personalized plan to achieve targets.
- Executed account plans and strategies for territories, including incorporating competitive issues, industry trends and business opportunities.
- Compiled intelligence from diverse sources to gain continuous insight into market conditions and effectively shape sales processes.
- Coordinated timely and successful delivery of product solutions to consistently meet customers' needs and company business objectives.
- Successfully managed, recruited, trained and developed 42 Sales Agents & 7 Staff Managers to consistently hit target numbers that were profitable for the Company.
- Managed over $11 million in annualized premiums while effectively keeping arrears low and attrition to under 1% in a competitive market.
Branch Manager/Account Executive
ITC Deltacom
Knoxville, TN
04.2008 - 07.2011
- Managed business plans, outlined policies and coordinated resources to improve operations and maximize resource utilization.
- Handled front-office branch activities during peak periods to manage queues and resolve complaints.
- Implemented customized coaching and development plans to close employee knowledge and skill gaps.
- Deepened relationships, acquired new clients and improved service delivery to drive portfolio growth.
Independent Territory Coordinator
Nuvox Communications
New Orleans, LA
02.2003 - 11.2007
- Increased territory revenue with tactical approaches expertly leveraging market, competitor and consumer data.
- Developed excellent knowledge of territory's customers, applying strong networking skills and deep understanding of customers' growth plans.
- Met and frequently exceeded sales targets for assigned geographical territory through excellent planning and use of team resources.
- Expanded contact lists and looked for new opportunities to increase customer sales.
Director of Sales and Business Development
Axessa Communicaitons
Jackson, MS
04.2000 - 11.2002
- Assisted in implementing special promotions relating to direct sales segments.
- Delivered sales presentations to highlight product and service benefits.
- Guided team progress by reinforcing goals and objectives and setting clear expectations surrounding policies and procedures.
- Networked with prospective clients to build company awareness and interest.
Account Executive
MCI Telecommunications
New Orleans, LA
11.1994 - 04.1997
- Conducted thorough market research and competitive analysis to identify opportunities for business growth and develop targeted sales strategies.
- Leveraged CRM systems to track sales activities, manage client interactions, and generate accurate sales forecasts.
- Participated in industry trade shows and networking events to expand professional network, generate leads, and increase brand visibility.
- Identified upselling and cross-selling opportunities within existing client accounts, resulting in increased revenue from existing clients.
Insurance Sales Agent
Union National Life Insurance
New Orleans, LA
03.1993 - 11.1994
- Identified customers' needs and suggested targeted products to meet requirements.
- Presented and sold insurance products and services to new customers.
- Prospected leads and contacted potential customers to build connections and book appointments.
- Prepared new insurance plan proposals and verified document accuracy before onboarding.
Legal Specialist
US Army - JAG Division
Friedburg, GE, Germany
07.1991 - 11.1992
- Coordinated with attorneys on discovery requests and other complex projects.
- Set up and maintained integrity of file management systems with appropriate classifications, arrangements, and storage formats.
- Assisted with research and resolution of legal complaints.
- Assisted attorneys in handling pleadings, motions and discovery.
Education
High School Diploma -
Riverside Academy
Reserve, LA05-1991
Skills
- Development and Training of Sales Professionals
- Safety-focused
- Branch operational leadership
- Proficient in scheduling tasks
- Customer Service & Relationship Building
- Coaching and mentoring
- Sales professional
- Sales Development & Planning
- Upselling and cross selling
- Recruiting
Accomplishments
- Promoted into Management on several occasions in two different business entities.
- Consistently achieved monthly business objectives
Timeline
Branch Manager
Sunbelt Rentals
10.2024 - Current
Outside Sales Representative
H&E Equipment Rental
06.2024 - 10.2024
Independent Insurance Sales Representative
Security Plan Insurance
09.2020 - 02.2024
District Sales Manager
Union National Insurance
05.2013 - 07.2018
Branch Manager/Account Executive
ITC Deltacom
04.2008 - 07.2011
Independent Territory Coordinator
Nuvox Communications
02.2003 - 11.2007
Director of Sales and Business Development
Axessa Communicaitons
04.2000 - 11.2002
Account Executive
MCI Telecommunications
11.1994 - 04.1997
Insurance Sales Agent
Union National Life Insurance
03.1993 - 11.1994
Legal Specialist
US Army - JAG Division
07.1991 - 11.1992
High School Diploma -
Riverside Academy
AWARDS
Received Agent of the Month in Telecom for 9 consecutive months before promotion, Received Branch Manager of the month awards on several occasions, Received Insurance Salesman of the month on several occasions before promotion, Received District Manager of the month awards, Achieved Company District Convention Trip twice in 3 years
District Manager of the Year
Awarded one of 3 District Managers of the Year awards out of 26 Districts in our Region for outstanding performance in sales, revenue growth and retention of employees.