Summary
Results-driven Sales Leader with expertise in operations management and customer relationship development. Coaches and mentors teams to achieve goals, drive profitability, and enhance service quality. Skilled negotiator and problem solver, delivering impactful results in competitive markets.
Overview
35
35
years of professional experience
Work History
Branch Manager
Sunbelt Rentals
Birmingham
10.2024 - Current
- Managed daily operations for equipment rental and service departments to ensure seamless service delivery.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Designed sales and service strategies to improve revenue and retention.
- Developed customer relationships to improve service quality and support, resulting in increased customer satisfaction.
- Supervised staff performance and trained on company policies to foster compliance and enhance team capabilities.
- Implemented safety protocols to ensure compliance with Company standards.
- Led team meetings to communicate goals and address challenges effectively.
Outside Sales Representative
H&E Equipment Rentals
New Orleans
06.2024 - 10.2024
- Generated sales through prospecting, negotiating contracts, and successfully closing deals.
- Presented equipment rental solutions tailored to client needs and specifications.
- Managed sales territory by tracking client interactions and maintaining accurate records.
- Conducted site visits to assess needs and recommend strategic solutions for customer requirements.
- Collaborated with internal teams to coordinate timely equipment delivery and enhance service support.
- Responded promptly to customer inquiries via phone or email.
- Followed up with customers post-sale to confirm satisfaction and address any issues.
Independent Insurance Sales Representative
Security Plan Insurance
Metairie
09.2020 - 02.2024
- Presented and sold insurance products and services, enhancing customer understanding and satisfaction.
- Identified customer needs and recommended targeted products, aligning solutions with individual requirements.
- Prospected leads and contacted potential customers to build connections and book appointments.
- Utilized CRM software to develop and sustain agents' prospect pipeline, facilitating efficient lead management.
District Sales Manager
Union National Insurance
New Orleans
05.2013 - 07.2018
- Managed recruitment, training, and development of 42 sales agents and 7 staff managers, ensuring consistent achievement of profitable target numbers.
- Established ambitious quotas and helped each team member implement personalized plan to achieve targets.
- Trained and coached sales personnel to enhance selling skills and improve overall team performance.
- Increased customer satisfaction with targeted sales team training in relationship management and negotiation strategies.
- Engaged customers to quickly identify needs, negotiate contracts, and close sales.
- Recruited and hired talented sales personnel to add depth and strength to sales team.
- Managed over $11 million in annualized premiums while effectively keeping arrears low and attrition to under 1% in a competitive market.
Branch Manager/Account Executive
ITC Deltacom
Knoxville
04.2008 - 07.2011
- Strengthened client relationships, acquired new clients, and enhanced service delivery to drive portfolio growth.
- Managed business plans, outlined policies, and coordinated resources to enhance operations and optimize resource utilization.
- Developed and implemented customized coaching and development plans to address employee knowledge and skill gaps.
- Handled front-office branch activities during peak periods to manage queues and resolve complaints.
Independent Territory Coordinator
Nuvox Communications
New Orleans
02.2003 - 11.2007
- Met and frequently exceeded sales targets for assigned geographical territory through excellent planning and use of team resources.
- Increased territory revenue by leveraging market, competitor, and consumer data through targeted strategies.
- Developed excellent knowledge of territory's customers, applying strong networking skills and a deep understanding of customers' growth plans.
- Expanded contact lists and identified new opportunities to drive customer sales growth.
Director of Sales and Business Development
Axessa Communications
Jackson
04.2000 - 11.2002
- Delivered sales presentations to highlight product and service benefits.
- Networked with prospective clients to enhance company visibility and generate interest in offerings.
- Implemented special promotions for direct sales segments to drive customer engagement.
- Guided team progress by reinforcing goals and objectives and setting clear expectations surrounding policies and procedures.
Account Executive
MCI Telecommunications
New Orleans
11.1994 - 04.1997
- Identified upselling and cross-selling opportunities within existing client accounts, resulting in increased revenue from existing clients.
- Leveraged CRM systems to track sales activities, manage client interactions, and generate accurate sales forecasts.
- Conducted market research and competitive analysis to identify business growth opportunities and develop targeted sales strategies that align with market needs.
- Attended industry trade shows and networking events to expand professional network, generate leads, and enhance brand visibility.
Insurance Sales Agent
Union National Life Insurance
New Orleans
03.1993 - 11.1994
- Delivered presentations and secured new clients by effectively selling insurance products and services.
- Assessed customers' needs and recommended tailored insurance products to enhance satisfaction.
- Prospected leads and contacted potential customers to build connections and book appointments.
- Developed insurance plan proposals and ensured document accuracy for seamless onboarding.
Legal Specialist
US Army - JAG Division
Friedburg
07.1991 - 11.1992
- Coordinated discovery requests and complex projects with attorneys to ensure comprehensive legal support.
- Supported attorneys in managing pleadings, motions, and discovery to streamline legal processes.
- Conducted research and facilitated resolution of legal complaints to support case outcomes.
- Set up and maintained integrity of file management systems with appropriate classifications, arrangements, and storage formats.
Education
High School Diploma -
Skills
- Operations management
- Sales professional
- Sales team development
- Customer relationship management
- Talent acquisition
- Coaching and mentoring
- Effective communication
- Decision-making
- Negotiation skills
- Problem solving
- Goals and performance
- Operational safety
Accomplishments
- Promoted into Management on several occasions in two different business entities.
- Consistently achieved monthly business objectives.
Awards
- Received Agent of the Month in Telecom for 9 consecutive months before promotion.
- Received Branch Manager of the month awards on several occasions.
- Received Insurance Salesman of the month on several occasions before promotion.
- Received District Manager of the month awards.
- Achieved Company District Convention Trip twice in 3 years.
Timeline
Branch Manager - Sunbelt Rentals
10.2024 - Current
Outside Sales Representative - H&E Equipment Rentals
06.2024 - 10.2024
Independent Insurance Sales Representative - Security Plan Insurance
09.2020 - 02.2024
District Sales Manager - Union National Insurance
05.2013 - 07.2018
Branch Manager/Account Executive - ITC Deltacom
04.2008 - 07.2011
Independent Territory Coordinator - Nuvox Communications
02.2003 - 11.2007
Director of Sales and Business Development - Axessa Communications
04.2000 - 11.2002
Account Executive - MCI Telecommunications
11.1994 - 04.1997
Insurance Sales Agent - Union National Life Insurance
03.1993 - 11.1994
Legal Specialist - US Army - JAG Division
07.1991 - 11.1992
Riverside Academy - High School Diploma,