Jonathan Mcknight
Garden City
Summary
Dynamic manager with a proven track record at Jets Pizza, excelling in team leadership and operations management. Enhanced customer satisfaction through effective conflict resolution and staff training. Implemented inventory systems that reduced waste, fostering a productive environment and driving team performance. Committed to achieving organizational goals and delivering exceptional service.
Overview
2026
2026
years of professional experience
Work History
Manager
Jets Pizza
Westland, MI
2010 - Current
- Supervised daily operations to ensure efficiency and adherence to quality standards.
- Trained and mentored staff to enhance performance and improve customer service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training materials for new employees, fostering a cohesive team environment.
- Enhanced operational workflows by introducing process improvements that increased productivity.
- Engaged with customers to resolve issues promptly, improving overall satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Store Clerk
Wilco Hess Gas Station
Winston-Salem, NC
06.2012 - 12.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Implemented store promotions to drive sales and increase customer engagement.
- Led team efforts to ensure cleanliness and organization of the sales floor.
- Monitored cash handling practices, ensuring compliance with company policies.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
Education
High School Diploma - Business Management
Pontiac High School
Pontiac, MI06.2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Operations management
- Goal setting
- Conflict resolution
Timeline
Store Clerk
Wilco Hess Gas Station
06.2012 - 12.2013
Manager
Jets Pizza
2010 - Current
High School Diploma - Business Management
Pontiac High School