Jonathan Minani
Las Vegas,NV
Summary
Aspiring cybersecurity analyst with a strong background in customer service, troubleshooting, and network support. Seeking an entry-level Information Technology Support or Network Support role to leverage my technical skills, military discipline, and hands-on experience to contribute to a growing organization's IT infrastructure.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Contact Center Specialist
Unify Financial Credit Union
11.2024 - Current
- Provide high-level customer support, resolving technical issues related to banking services and products
- Assist customers with password resets and troubleshooting access to various systems and platforms
- Support internal teams by using specialized software to manage and track customer issues, improving response times and customer satisfaction
- Apply problem-solving skills to effectively address technical and service-related inquiries
Cavalry Scout
U.S. Army National Guard
11.2023 - Current
- Operated in a dynamic, high-pressure environment to gather reconnaissance and intelligence for mission success
- Developed leadership, teamwork, and decision-making skills under challenging conditions
- Maintained security clearance and adhered to rigorous protocols in sensitive operations
Front Desk Associate
MGM Grand Hotel & Casino
06.2024 - 12.2024
- Delivered excellent customer service, ensuring guest satisfaction in a fast-paced environment
- Managed guest check-ins, handled inquiries, and provided troubleshooting for room-related issues
- Developed strong interpersonal and communication skills while interacting with guests from diverse backgrounds
Education
Associates - Cyber Security - Network Security
College of Southern Nevada
05.2026
Skills
- Technical Skills: Networking Fundamentals, Security Practices, Troubleshooting, Password Resets, Network Security
- Operating Systems: Linux, Windows
- Software: Microsoft Office Suite, Active Directory, Helpdesk Ticketing Systems
- Certifications: In progress: Network (CompTIA), Cisco CCNA (Cisco)
- Security: Security Clearance (US Government)
- Soft Skills: Excellent customer service, Problem-solving, Communication, Time management, Teamwork
Certification
- CompTIA Network+ (In Progress)
- Cisco CCNA (In Progress)
Additional Information
- Security Clearance (U.S. Government)
- Available for immediate employment
- Willing to relocate if necessary
Timeline
Contact Center Specialist
Unify Financial Credit Union
11.2024 - Current
Front Desk Associate
MGM Grand Hotel & Casino
06.2024 - 12.2024
Cavalry Scout
U.S. Army National Guard
11.2023 - Current
Associates - Cyber Security - Network Security
College of Southern Nevada
- CompTIA Network+ (In Progress)
- Cisco CCNA (In Progress)
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