Jonathan Mitchell
Fayetteville,NC
Summary
Meticulous Air Transportation Specialist bringing a willingness to learn and adapt and four years of United States Air Force service to new company. Offering advanced knowledge of aircraft operations and transportation reports. Skilled in resource allocation and logistics coordination. Along with patience and experience from multiple years of customer service across professional fields
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowes Home Improvment
Fayetteville, NC
04.2023 - Current
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Answered phone calls from customers promptly and courteously.
- Provided accurate quotes for requested products or services.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Followed policies and procedures to meet or exceed established performance requirements.
- Greeted customers and identified their needs.
Air Transportation Apprentice
United States Air Force, USAF
Fayetteville, NC
07.2018 - 02.2023
- Stayed up-to-date on necessary state licensing for equipment operation and performed regular maintenance to meet regulations.
- Performed fuel, oil and fluid checks, external washing and cabin cleaning.
- Kept detailed track of vehicle mileage and supply purchases to produce timely and accurate spending reports.
- Maintained accurate shipping manifests, tracking picked up, transported and delivered goods.
- Verified proper load balancing for transportation safety and transport regulatory guidance.
- Demonstrated in-depth understanding of requirements for international air transportation activities.
- Executed established procedures for loading passengers and potentially hazardous cargo with focus on safety.
- Achieved safety and efficient military transport of cargo and passengers.
- Operated ground support equipment such as tugs, tractors, loaders., safely and efficiently.
- Assisted with the loading and unloading of cargo onto planes such as the C-130, C-17, C-5, KC-135, Boeing 767/747
- Managed the storage of hazardous materials in accordance with safety regulations.
- Retrieved stored items and traced lost shipments, when necessary.
- Directed cargo loading to monitor even distribution of weight.
- Conducted inventories and updated database to reflect accurate cargo information.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Used scanners to track parcel information, condition or receipt.
- Checked import and export documentation to determine cargo contents.
- Preformed Dispatch duties accurately keeping track of upload and download start and completion in Microsoft Teams.
- Determined Load equipment and personnel requirements such as selecting qualified drivers and the proper MHE for the load
- Helped in Passenger Services with duties such as manifesting troops and passengers on Space-A/ Space-R flights based on eligibility requirements.
- Issued and collected passenger documents, marking paperwork as necessary to prevent reuse.
- Transported baggage and coordinated transit between assigned terminals or platforms.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX06-2018
Some College (No Degree) - Cyber Security
University of Phoenix
Tempe, AZSkills
- Clerical Support
- Customer Support
- MS Office Proficiency
- Point of Sale Systems
- Inventory Control
- Customer Complaint Resolution
- Stock Replenishment
- Customer Service
- Passenger Services
- Cargo Handling
- Load Management
- Military Aircraft Knowledge
- Logistics Coordination
- Transportation Logistics
- Aircraft Cargo Loading
- Air Transportation Safety Protocols
- Load Planning
- Freight Handling
- Passenger Safety
- Freight Management
- Passenger Documentation
- Resource Allocation
- Hazardous Cargo Transport
- Forklift Certified
- K-Loader Certified
Certification
- Forklift License
Accomplishments
- Achieved the rank of E-4 in the United States Air Force
- Earned Medals and accomodations for Good Conduct, Longevity and Overseas Service Ribbon
Affiliations
- Collecting
- Reading
References
References available upon request.
Timeline
Customer Service Associate
Lowes Home Improvment
04.2023 - Current
Air Transportation Apprentice
United States Air Force, USAF
07.2018 - 02.2023
High School Diploma -
Cypress Lakes High School
Some College (No Degree) - Cyber Security
University of Phoenix