Jonathan Moldoveanu
Stevens,PA
Summary
Educated employee with a desire to deliver good customer experiences. Used to working hard and in building connection between company and customers.
Overview
4
4
years of professional experience
Work History
Customer Service
Walmart
Ephrata, PA
01.2024 - 08.2024
- Answered and assisted customer questions over the phone.
- Resolved customer complaints regarding returns and processed refunds.
- Mediated tense situations between customers and resolved issues.
Residential Job Lead/Apprentice Electrician
MIHALUC Electric
Reading, PA
06.2020 - 08.2023
- Started in general maintenance on electrical systems including replacing worn parts and repairing/replacing faulty wiring.
- Found that I enjoyed talking with customers and landing additional residential jobs through their contacts.
- Resolved customer complaints efficiently while maintaining our quality standards.
Education
Associate of Applied Science - Electrical Technology
Thaddeus Stevens College of Technology
Lancaster, PA05-2026
Skills
- Complaint Handling
- Customer Needs Assessment
- Call Control
- Customer Engagement
- Company policy adherence
Languages
English
Professional
Romanian
Limited
Affiliations
- xxxx
Timeline
Customer Service
Walmart
01.2024 - 08.2024
Residential Job Lead/Apprentice Electrician
MIHALUC Electric
06.2020 - 08.2023
Associate of Applied Science - Electrical Technology
Thaddeus Stevens College of Technology