Jonathan Monaghan
1706 N Jacksonburg Rd Cambridge City ,IN
Summary
Experienced team lead with a proven track record of successfully managing and motivating diverse teams to achieve project goals. Skilled in communication, problem-solving, and fostering a collaborative work environment. Experienced sales professional with a proven track record of exceeding targets and driving revenue growth. Skilled in building strong client relationships and delivering outstanding customer service. Strong communication and negotiation skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
Northern Tool + Equipment
Madison,TN
01.2024 - 12.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed inventory of supplies, ordering replacements as needed to maintain efficient operations at the dock facility.
- Assisted customers with special orders, providing personalized service for a memorable experience.
- Contributed to increased sales figures by executing timely and accurate price adjustments for special events and promotions.
- Contributed to store profitability by ensuring timely completion of price changes, avoiding potential missed sales opportunities due to outdated pricing information.
TEAM LEAD
tractor supply
new castle, indiana
11.2023 - 02.2024
- Led team of10 employees in successful completion of multiple projects
- Facilitated team meetings, delegated tasks, and provided guidance and support
- Implemented process improvements resulting in increased productivity and efficiency
- Demonstrated exceptional product knowledge to successfully close deals and exceed sales goals
- Communicated effectively with customers to meet their needs and resolve issues promptly
- Demonstrated strong organizational skills by managing inventory and restocking merchandise efficiently
- Utilized point-of-sale system for accurate transactions and cash handling
- Collaborated with team members to create engaging displays that led to increased sales
- Proficient in accurately counting and handling cash transactions with precision and care
- Experience in processing credit card payments and maintaining financial records
- Skilled in operating cash registers and balancing cash drawers at the end of shifts
- Familiar with following strict cash handling procedures to prevent errors and discrepancies
- Utilized surveillance cameras to monitor suspicious behaviors and prevent theft incidents
- Trained staff on theft prevention strategies and how to handle shoplifting situations
- Implemented inventory control measures to minimize theft and losses in the store
SHIFT MANAGER
arbys
cambridge city, indiana
01.2018 - 11.2023
- Handled scheduling, inventory management, and cash handling responsibilities efficiently
- Resolved customer complaints and maintained compliance with company policies and procedures
- Proactively monitored food temperatures and storage practices, ensuring compliance with safety standards
- Conducted regular inspections of kitchen equipment and work areas to maintain cleanliness and safety
- Effectively communicated with team members to implement proper food handling techniques and protocols
FNOL AGENT
citel
fisher, indiana
01.2022 - 03.2022
- Managed high volume of incoming calls, providing immediate support and service
- Utilized strong communication skills to gather detailed information and ensure accurate claim filing
- Collaborated with insurance adjusters and policyholders to coordinate efficient claim processing
- Proficient in multi-tasking, ensuring timely and efficient resolution of claims inquiries
PROCESS GUIDE
amazon
greenfield, indiana
01.2020 - 11.2021
- Developed and implemented streamlined processes to increase efficiency and productivity
- Trained and guided team members on process guidelines and best practices
- Conducted regular audits to identify areas for improvement in processes
- Collaborated with cross-functional teams to ensure alignment and consistency in processes
- Monitored and analyzed key performance indicators to measure the success of process changes
- Proficient in operating electric pallet jack to move and transport heavy items safely
- Skilled in navigating crowded warehouse spaces and tight corners with precision
- Experienced in loading and unloading pallets efficiently and accurately
YARD MAINTENANCE
nettle creek custom gardens
hagerstown, Indiana
01.2020 - 01.2021
- Pruned trees and bushes to maintain neat appearance of outdoor areas
- Operated power equipment such as lawn mowers, trimmers, and leaf blowers effectively
- Utilized weed control methods to ensure healthy and presentable outdoor spaces
- Create beautiful landscape features using natural stone in harmony with surroundings
- Operated and maintained landscaping equipment and machinery safely and efficiently
- Collaborated with team members to complete landscaping projects on time and within budget
- Team player: Collaborated with colleagues to efficiently plant crops in assigned areas
- Detail-oriented: Followed planting procedures to ensure accurate and even distribution
- Time management: Completed planting tasks within deadlines to maximize productivity and efficiency
CREW MEMBER
Mcdonalds
Cambridge city, Indiana
01.2016 - 01.2018
- Knowledge of food safety protocols and proper storage techniques
- Ability to work efficiently and calmly under pressure in a fast-paced environment
- Efficiently served food and beverages to guests, ensuring timely and accurate delivery
- Demonstrated knowledge of menu items and specials to provide recommendations to customers
- Knowledgeable in food safety standards and procedures to prevent cross-contamination and ensure freshness
Education
Highschool - undefined
hagerstown high school
hagerstown, indiana01.2020
Skills
- Forklift certified
- Inventory management
- Customer service
- Team leadership
- Problem-solving
- Communication
- Time management
Certification
Forklift certification 3 plus years
Timeline
Team Leader
Northern Tool + Equipment
01.2024 - 12.2024
TEAM LEAD
tractor supply
11.2023 - 02.2024
FNOL AGENT
citel
01.2022 - 03.2022
PROCESS GUIDE
amazon
01.2020 - 11.2021
YARD MAINTENANCE
nettle creek custom gardens
01.2020 - 01.2021
SHIFT MANAGER
arbys
01.2018 - 11.2023
CREW MEMBER
Mcdonalds
01.2016 - 01.2018
Highschool - undefined
hagerstown high school