Jonathan Muñoz
Yonkers
Summary
Customer-focused professional with expertise in conflict resolution and problem-solving. Facilitates customer satisfaction and loyalty through effective communication and empathetic service. Collaborative team member, adaptable to evolving demands, and committed to delivering results that align with organizational objectives.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Amazon
Hawthorne, NY
11.2024 - Current
- Streamlined delivery operations to ensure prompt and accurate product distribution, thereby boosting customer satisfaction.
- Monitored package handling accuracy and ensured completion of all necessary documentation for each delivery, contributing to operational reliability.
- Oversaw package organization and security within vehicle, enhancing delivery efficiency and reliability for timely service.
- Mastered software applications to optimize delivery processes.
- Instructed new drivers on essential operational procedures, safety protocols, and customer service expectations to promote effective performance.
- Built strong relationships with regular customers through consistent communication.
- Exhibited a consistently positive demeanor to promote customer satisfaction in a fast-paced service setting.
- Resolved customer inquiries and complaints while maintaining a polite and professional demeanor, supporting positive customer experiences.
- Exhibited exemplary professionalism during all interactions with customers, vendors, and stakeholders to enhance company reputation.
Manager (MIT)
Snipes USA
Yonkers, NY
01.2023 - 11.2024
- Monitored and enforced compliance with company policies, ensuring operational integrity across multiple locations.
- Implemented strategies to empower employees, resulting in increased productivity and heightened engagement in work tasks.
- Coordinated and prioritized tasks to consistently meet established deadlines.
- Ensured maintenance of a professional and orderly atmosphere to promote safety and well-being for all individuals.
- Streamlined daily operations to enhance team efficiency and workflow consistency.
- Cultivated positive rapport with employees, enhancing company morale and supporting employee retention efforts.
- Oversaw inventory management, optimizing stock levels to minimize waste.
Pre Supervisor
Finishline
Yonkers, NY
10.2021 - 06.2023
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained new employees on customer service protocols and company policies, improving onboarding experience.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved streamlined shipment operations through meticulous paperwork management for inventory.
Enhanced stock room efficiency by effectively handling shipment documentation. - Resolved customer inquiries through effective communication and problem-solving, ensuring customer satisfaction.
- Achieved streamlined shipment operations through meticulous paperwork management for inventory.Enhanced stock room efficiency by effectively handling shipment documentation.
- Checked shoe merchandise for proper lacing and organized placement to uphold store standards.
Front Desk Agent & Bellman
Tarrytown House Estate
Tarrytown
06.2019 - 10.2020
- Managed guest check-in and check-out processes, ensuring seamless experiences.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Addressed guest inquiries and concerns promptly, fostering positive relationships and satisfaction.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Coordinated reservations and cancellations through property management systems, enhancing operational efficiency.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Cashier / Server
Carlos Restaurant & Pizza
Yonkers
10.2017 - 03.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and assessed needs to provide tailored service.
- Maintained clean, organized checkout area to improve customer experience.
- Handled customer inquiries and resolved issues to ensure satisfaction and foster loyalty.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
- Monitored inventory levels at the register and alerted management of shortages.
- Ensured compliance with health and safety regulations while handling food-related transactions.
Groundskeeper
Grassy Sprain Golf Course
Yonkers
04.2016 - 08.2016
- Streamlined workflows and improved communication among staff, enhancing overall team efficiency.
- Ensured golfer safety by identifying potential hazards on the course and addressing them promptly.
- Upheld safety standards within the workplace through proper training, equipment use, and adherence to protocols.
- Conducted regular inspections of equipment to ensure proper function, reducing downtime due to malfunctions or necessary repairs.
- Maintained clean outdoor spaces by clearing debris and waste, contributing to a safe and pleasant environment.
Education
HIGH SCHOOL DIPLOMA -
Roosevelt High School Early College Studies
Yonkers, NY06-2018
Skills
- Valid Driver's license
- Customer service
- Scheduling coordination
- Technical proficiency
- Skilled in productivity software
- Strong communication skills
- Conflict resolution
- Positive attitude
Languages
English
Native or Bilingual
Timeline
Delivery Driver
Amazon
11.2024 - Current
Manager (MIT)
Snipes USA
01.2023 - 11.2024
Pre Supervisor
Finishline
10.2021 - 06.2023
Front Desk Agent & Bellman
Tarrytown House Estate
06.2019 - 10.2020
Cashier / Server
Carlos Restaurant & Pizza
10.2017 - 03.2018
Groundskeeper
Grassy Sprain Golf Course
04.2016 - 08.2016
HIGH SCHOOL DIPLOMA -
Roosevelt High School Early College Studies