Jonathan Nagal

Amazon Robotics Associate | Amnesty Floor Monitor (AFM)

Cross-trained across multiple departments, serving as a dependable resource in all areas including problem solve with relevant certifications, and specializing in Amazon Robotics.

• Proficiently maintained the integrity of the Amazon Robotics (AR) floor, operating solo under high-pressure scenarios during peak operational hours, ensuring the ejection of packages by keeping drive units free of obstructions. This effectively reduced recirculation and Drive Exception Paths (DEP) caused by Robins.
• Demonstrated expertise in navigating the building's SCADA systems, possessing a comprehensive understanding of the entire floor layout utilizing cameras and the conveyor systems. This knowledge enabled the tracking and resolution of jams on chutes, maintaining uninterrupted belt operation, and knowing when to utilize headcount to meet production targets for inbound, fluid, and downstream processes, while collaborating closely with the under-mezzanine team.
• Diligently upheld a clean work environment and actively engaged in problem-solving, particularly during the end-of-sort phase, to identify and retrieve any packages that might not have otherwise reached the customer. This commitment resulted in zero instances of late packages (CPTs).
• Expanded skills to encompass the responsibilities of a Ship Clerk in the Delivery Duty Unpaid (DDU), ensuring the timely shipment of priority containers and meticulously auditing package quantities in pallets to meet shipping schedules with precision.
• Communicated with other departments to facilitate fulfillment activities and address issues.
• Displayed leadership by effectively managing associates in various operational areas bringing the work to them, fostering strong relationships, delegating tasks when needed, and facilitating their development. Ensuring the team's optimal performance across all departmental facets.
• Assisted area manager and process assistants in training new employees to apply strategies and best practices in standard work procedures.
• Developed a team of new Amnesty Floor Monitors, setting best examples to maintain a bias for action for a customer's package every sort.
• Aided area manager in developing and implementing a new efficient process and procedure upper mezzanine collaborating with RME techs.
• Gained knowledge of supervisor tasks working alongside an area manager and process assistant working on TOT, labor tracking, flow control, and creating tickets when needed communicating with RME, and assisting with Operations.