Jonathan Neal
Carlisle,PA
Summary
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
16
16
years of professional experience
Work History
Customer Service Technician
Brightspeed
Carlisle, PA
03.2024 - Current
- Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. Performing maintenance and repair on outside plant facilities. Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults and locating buried telephone cables. Observing all safety rules and regulations. Assisting other technical personnel in the performance of their duties when requested. Actively supporting sales and marketing related activities. Directing customer facing work and sales referrals.
CenturyLink Premise Technician/ I&R Technician/ Prefielder Technician/ Fiber Splicer/ Ziply Fiber Technician/ Trainer
Wise Connect Inc.
Colorado Springs, CO/ Denver, CO/ Orlando, FL/ Minneapolis, MN/ Kennewick, WA/ Sandpoint, ID/ Eagle, CO
06.2014 - 03.2023
- Performed in-home IPTV installations utilizing fiber optic network. Responsible for conditioning cable pairs from central office/node to the customer's NID in order to provide PRISM Television, HDTV and DVR installations. Digital and analog telephone services. High-speed data & GPON services (1.5MB - 1GB). Residential Installations & Repairs. Business installations & repairs. Aerial drop replacements, installations, & repairs. Cat5, coax, & fiber optic residential construction. Fiber Optic installation and testing. Familiarity with fiber optic cable, splice enclosures, and the functionality of each. Use of OTDR and fusion splicing equipment. Power supply installation and activation.
Network Technician
CenturyLink
Minneapolis, MN
03.2016 - 12.2018
- Installed, maintained/repaired, and tested residential/small business telecommunication service. Analyzes and troubleshoots basic technical problems or issues. Works with telecom color-coded wires and cables. Able to accurately locate underground cables and to repair cut cables of all sizes. Connected wires and cables to terminals. Performs continuity and/or conformance testing. Attached/detached various kinds of hardware to wires, cables, buildings, and poles. Used hand tools, power tools, and specialty tools, including electric and electronic measuring devices.
Office Aid
Montgomery College
Germantown, MD
06.2012 - 10.2013
- Formulation of direction and strategy in Programs for Adult Student Services (MC-PASS). Prepare documents and reports on the computer. Type correspondence, reports and other documents. Maintain office files.
Apprentice Engineer
Miller & Long Concrete Construction
Bethesda, MD
04.2011 - 09.2011
- Loaded and unloaded raw materials as well as finished products. Maintained cleanliness of machinery and general working area. Checked products to reject any defective items pack material and stack on pallets. Carried out inventory procedures, pack material and place them in storage areas. Aligned components and materials as instructed by leading hands or supervisors. Operated machinery and tools such as conveyor belts, bottling machines, and leveling rotary lasers.
Laborer
Utility Systems Construction & Engineering
Rockville, MD
11.2010 - 01.2011
- Signal equipment operators to facilitate alignment, movement, and adjustment of machinery, equipment, and materials. Mop, brush, or spread paints, cleaning solutions or other compounds over surfaces to clean them or to provide protection. Shovel cement and other materials into portable cement mixers; and mix, pour, and spread concrete. Position, join, align, and seal structural components, such as concrete wall sections and pipes.
Certified Flagger
CHS Traffic Control Inc.
Frederick, MD
05.2010 - 10.2010
- Controlled movement of vehicular traffic through construction projects using signs, hands, and flags. Discussed traffic routing plans, and type and location of control points with superior. Distributed traffic control signs and markers along site in designated pattern. Warned construction workers when approaching vehicle fails to heed signals to prevent accident and injury to workers.
Education
A.A. Degree - General Studies
Montgomery College
Germantown, MD10.2013
Telecommunications Cabling Installation - Certified Fiber Optic Technician
Anne Arundel Community College
Arnold, MD01.2009
High School Diploma - Pre-Apprentice Electrician
Woodland Job Corps
Laurel, MD01.2005
Skills
- Microsoft Office Skills
- OSHA Ladder/Scaffold Training
- Certified Flagger
- Bucket Truck Experience
- Certified Fiber Optic Technician
Timeline
Customer Service Technician
Brightspeed
03.2024 - Current
Network Technician
CenturyLink
03.2016 - 12.2018
CenturyLink Premise Technician/ I&R Technician/ Prefielder Technician/ Fiber Splicer/ Ziply Fiber Technician/ Trainer
Wise Connect Inc.
06.2014 - 03.2023
Office Aid
Montgomery College
06.2012 - 10.2013
Apprentice Engineer
Miller & Long Concrete Construction
04.2011 - 09.2011
Laborer
Utility Systems Construction & Engineering
11.2010 - 01.2011
Certified Flagger
CHS Traffic Control Inc.
05.2010 - 10.2010
Telecommunications Cabling Installation - Certified Fiber Optic Technician
Anne Arundel Community College
A.A. Degree - General Studies
Montgomery College
High School Diploma - Pre-Apprentice Electrician
Woodland Job Corps