Jonathan Noonan
Maumee,OH
Summary
Dynamic Shift Manager at Ports Petroleum with a proven track record in enhancing team performance and customer satisfaction. Skilled in employee training and cash handling, I effectively resolved customer complaints and streamlined operations, contributing to a more efficient service environment. Committed to workplace safety and fostering strong relationships within the team.
Overview
11
11
years of professional experience
Work History
Shift Manager
Ports Petroleum
Perrysburg, OH
08.2021 - Current
- Assisted team in achieving operational goals through effective communication and coordination.
- Learned safety protocols and maintained compliance with health regulations.
- Supported inventory management by tracking stock levels and assisting in restocking efforts.
- Developed familiarity with point-of-sale systems to enhance customer service experience.
- Collaborated with staff to streamline workflow and improve service efficiency.
- Engaged in training sessions to build knowledge of company procedures and policies.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Product Intergration Specialist
Velocity
Holland, OH
06.2017 - 05.2021
- Programmed internet devices including routers, modems, switches, and Chromecasts for integration into hotel chains across United States. Assisted in programming high-definition video panels for use in Disney parks.
- Utilized Excel to develop comprehensive project spreadsheets, encompassing all phases from initial specifications to final shipping labels.
- Delivered exceptional customer service by assisting clients with internet connectivity and relaying technical concerns to network operations center.
Samsung Experience Consultant
Samsung
Holland, OH
01.2015 - 10.2017
- Executed retail sales strategies for cutting-edge mobile and portable technology products.
- Guided consumers in evaluating options to achieve comprehensive solutions tailored to their requirements.
- Provided guidance and resources to Best Buy associates to improve customer service and drive sales.
- Managed the flow of sales information through effective correspondence with off-site management, contributing to the maintenance of a comprehensive state-wide sales tracker.
- Contributed to team objectives while demonstrating self-sufficiency in individual assignments.
Education
GED -
Homeschooling
Toledo, OHSkills
Cash handling
Decision-making
Customer service focus
Employee training
Workplace safety
Accurate money handling
Staff motivation
Punctual and reliable
Opening and closing procedures
Handling customer complaints
Energetic and enthusiastic
Training and mentoring
Relationship building
Delegating work
Mentoring and coaching
Quality assurance
Interpersonal skills
Staff training and onboarding
Documentation and reporting
Timeline
Shift Manager
Ports Petroleum
08.2021 - Current
Product Intergration Specialist
Velocity
06.2017 - 05.2021
Samsung Experience Consultant
Samsung
01.2015 - 10.2017
GED -
Homeschooling