Jonathan Norrbohm
Minneapolis,MN
Summary
Talented Commercial Inside Sales Engineer successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
12
12
years of professional experience
Work History
Commercial Inside Sales Engineer
Minnesota Air, Inc
03.2023 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Streamlined internal processes for more efficient quote generation, order processing, and follow-up communication.
- Supported outside sales representatives in achieving their targets by providing timely technical assistance as needed.
- Improved customer satisfaction by promptly addressing inquiries and providing detailed product information.
- Implemented CRM system updates, optimizing data tracking and reporting capabilities for the sales team.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Provide accurate and detailed quotes for customers to maintain customer satisfaction.
- Review and complete detailed plans/specs for commercial public & private jobs.
Manufacturer's Sales Representative
Ace Supply Co Inc
09.2018 - Current
- Responsible for the sales of a wide variety of HVAC equipment for residential and commercial construction.
- Consult with customers to evaluate needs, build perception of value and develop personalized quotes for product costs.
- Provide excellent customer service by assisting customers questions, concerns or grievances.
- Build strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Provide accurate and detailed quotes for customers to maintain customer satisfaction.
- Promote memorable shopping experiences resulting in increased customer retention and loyalty.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Attend sales department and company-wide meetings to stay current on latest objectives and sales performance.
- Communicate with Mechanical Engineers on specific product/performance on a particular job.
- Review detailed plan/specs for commercial public & private jobs.
Accounts Receivable Specialist
Ace Supply Co. Inc
03.2013 - 08.2018
Education
Some College (No Degree) - Liberal Arts And General Studies
North Hennepin Community College
Minneapolis, MNHigh School Diploma -
Champlin Park High School
Champlin, MN06.2009
Skills
- Planning and Coordination
- Post-Sales Support
- Product and Service Knowledge
- Problem Resolution
- Computer Skills
- Work Ethic
- Reliable and Trustworthy
- Working Collaboratively
- Organizational Skills
- Customer Service
- Friendly, Positive Attitude
- Relationship Building
- Critical Thinking
- Results-driven mindset
- Time Management
- Attention to Detail
- Excellent Communication
- Sales Support
Timeline
Commercial Inside Sales Engineer
Minnesota Air, Inc
03.2023 - Current
Manufacturer's Sales Representative
Ace Supply Co Inc
09.2018 - Current
Accounts Receivable Specialist
Ace Supply Co. Inc
03.2013 - 08.2018
High School Diploma -
Champlin Park High School
Some College (No Degree) - Liberal Arts And General Studies
North Hennepin Community College