Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Savannah Guilmette

Rio Rancho

Summary

Accomplished Shift Lead with a proven track record at Wingstop, excelling in employee training and inventory management. Demonstrated ability to enhance customer experience and resolve conflicts effectively, leveraging strong communication and multitasking skills. Achieved significant improvements in workplace safety and service quality, showcasing a commitment to excellence and team motivation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Lead

Wingstop
09.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Shift Lead

Celestee's Gifts
01.2022 - 07.2022
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Inventoried materials on daily basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized lobby areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.

Lead Cashier

Wecks
01.2016 - 02.2020
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lobby well-stocked.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Oversaw the cleanliness and organization of the lobby, creating a welcoming atmosphere for customers.

Education

No Degree - N/A

Rio Rancho High School
Rio Rancho

Skills

  • Decision-making capabilities
  • Employee Training
  • Guest service
  • Conflict Resolution
  • Workplace Safety
  • Work Delegation
  • Rules Enforcement
  • Staff Motivation
  • Positive Attitude
  • Strong verbal and written communication
  • Multitasking Abilities
  • Task Prioritization
  • Time Management
  • Inventory Counts

Certification

Serve Safe Manager

Timeline

Shift Lead

Wingstop
09.2022 - Current

Shift Lead

Celestee's Gifts
01.2022 - 07.2022

Lead Cashier

Wecks
01.2016 - 02.2020

No Degree - N/A

Rio Rancho High School

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Savannah Guilmette