Jonathan Nunez
Downey,CA
Summary
A highly motivated professional with 10+ years of diverse customer service experience in multiple industries and non-profit organizations. Seeking a challenging career opportunity to apply my skills, expand my knowledge, and develop new competencies.
Overview
6
6
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
Cerritos, CA
05.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Manager
Gozo Kitchen & Lounge
Chino, CA
09.2023 - Current
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Developed annual goals for each department based on market trends and competitor analysis.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server trainer
Kalaveras urban cuisine
11.2022 - Current
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Provided one-on-one support to ensure successful completion of training objectives.
- Coached staff members on best practices for optimizing server performance levels.
Event Coordinator/Project Manager
Calvary Chapel Downey
Downey, CA
02.2021 - Current
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Developed event themes and concepts to ensure successful execution of events.
- Monitored budgeting process for each event to ensure cost efficiency.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
Cyber Security Sales
Leviathan Security Group
02.2023 - 09.2023
- Coordinated with other departments within the organization to ensure consistency in cyber security strategies.
- Negotiated contracts with vendors providing cyber security services such as penetration testing or malware analysis.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Manager
Tempo Urban Kitchen
Brea, CA
06.2029 - 12.2022
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Restaurant Consultant
Perla Mexican Cuisine
Santa Ana, CA
06.2022 - 11.2022
- Analyzed restaurant operations, identified areas for improvement and recommended solutions.
- Developed strategies to improve customer service, increase sales and reduce costs.
- Created detailed reports on restaurant performance, financials and operational data.
- Conducted research of industry trends, competitor analysis and market conditions.
- Provided guidance to restaurant owners on menu design, pricing structure and marketing tactics.
FOH Supervisor
La Cosecha Bistro
Baldwin Park, CA
01.2022 - 06.2022
- Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
- Developed training programs for new hires and existing staff in order to increase efficiency and knowledge of restaurant procedures.
- Responded quickly to any operational issues that arose throughout the shift.
Lead server
Tempo Cantina
Brea, CA
08.2018 - 06.2019
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
Education
Mt. San Antonio College
01.2017
Montclair High School
01.2014
Skills
- Business acumen
- Sales specialist
- Sales knowledge
- Sales expert
- Restaurant operations knowledge
- Problem solving
- Strategic planning
- Leadership
- Decision making
- Communication
- Bilingual
- Interpersonal skills
- Organizational skills
- Multitasking
- Research and planning
- Teamwork
- Perform well under pressure
- Adaptable
- Fast learner
- Account Management
- Sales strategy development
- Sales management
References
- Cristian Reyes, Wells Fargo Bank, Personal Banker, 909-762-2343
- Oscar Gonzales, Spectrum, Business Leader, (909) 994-5378
- Albert Flores, U.S Bank, Payment Solution Market Manager, 909-964-6327
Volunteer Experience
- Calvary Chapel Downey - Establishing and maintaining relationships with vendors
- Planning event details and aspects
- Youth Ministry
- Varsity Boys Soccer Coach
Languages
Spanish
Native/ Bilingual
Italian
Limited
Timeline
Manager
Tempo Urban Kitchen
06.2029 - 12.2022
Server
BJ's Restaurant & Brewhouse
05.2024 - Current
Manager
Gozo Kitchen & Lounge
09.2023 - Current
Cyber Security Sales
Leviathan Security Group
02.2023 - 09.2023
Server trainer
Kalaveras urban cuisine
11.2022 - Current
Restaurant Consultant
Perla Mexican Cuisine
06.2022 - 11.2022
FOH Supervisor
La Cosecha Bistro
01.2022 - 06.2022
Event Coordinator/Project Manager
Calvary Chapel Downey
02.2021 - Current
Lead server
Tempo Cantina
08.2018 - 06.2019
Mt. San Antonio College
Montclair High School