Jonathan Oatman
Rocky Face,GA
Summary
An experienced and motivated project coordinator of 8 years and a proven track record of team work, innovative thinking, and building important relationships across the company. Highly skilled in time management, verbal communication, and passionate about helping others. I am interested in the departments open position where I can continue to use my skills and knowledge to build and service the department to assure company wide success.
Overview
18
18
years of professional experience
Work History
Commercial Concierge Coordinator
Shaw Industries
Dalton, GA
08.2018 - Current
- Manage 70 SIS accounts from order entry to delivery (production/truckload/expedited shipments).
- Managed and grew 30 ESP accounts with great feed back from sales, end users and dealers on account growth.
- Initiated and implemented new processes to assist overall department to become more efficient.
- Created procedures that is used as the standard for reference and training in our department.
- Created training aides for other team members to assure they could become sufficient in our roll.
- Initiated all necessary actions to meet project deadlines with manufacturing, distribution, customers, end users, RDCs.
- Enter and follow through for numerous NSP/Custom projects.
- Improved team efficiency by contributing to the development of existing resources.
- Analyze forecasting needs for inventory.
Commercial Concierge Support
Shaw Industries
Dalton, GA
01.2018 - 08.2018
- Assisted with order entry for all concierge project coordinators across all SIS segments.
- Managed numerous ESP accounts working directly with dealers and sales teams.
- Entered a high volume of orders with great attention to detail.
- Manged and tracked all orders using multiple tracking systems.
- Collaborate with team members to ensure consistency during absences.
Patcraft Support
Shaw Industries
Dalton, GA
05.2016 - 01.2018
- Enhanced customer satisfaction by providing empathetic and compassionate support during crisis situations.
- Reduced call escalation rates through effective active listening and problem-solving capabilities.
- Provided one on one service to customer/dealers to assure they were aware of any changes.
- Worked with sales/production to meet customer deadlines.
- Provided single point point for contact for sales team on larger order truckload shipments.
Commercial Frontline
Shaw Industries
Dalton, GA
07.2015 - 04.2016
- Performed order enter via phone calls.
- Placed sample orders for customers and TM's
- Multi system, salesforce, glink.
- Commended by department and sales for thoroughness and detail on each call, and ability to resolve issues on first call to maintain great customer service.
Team Leader
US Army
Kenova, WV
08.2006 - 07.2015
- Executed strategic plans successfully by overseeing all aspects of mission planning, execution, and evaluation phases of a team section.
- Handled administrative requirements, maintained records and submitted operational reports.
- Coordinated activities of subordinate personnel to support mission success.
- Operation Iraqi Freedom (09/10)
Education
Certificate - Leadership
US Army Warrior Leadership Course
Fort Jackson SC03.2014
High School Diploma -
Morgan County High School
West Liberty, KY05.2006
Skills
- Communication
- Innovative Thinker
- Self Motivated
- Problem Solving
- Leadership
- Mentoring / Coaching
Timeline
Commercial Concierge Coordinator
Shaw Industries
08.2018 - Current
Commercial Concierge Support
Shaw Industries
01.2018 - 08.2018
Patcraft Support
Shaw Industries
05.2016 - 01.2018
Commercial Frontline
Shaw Industries
07.2015 - 04.2016
Team Leader
US Army
08.2006 - 07.2015
Certificate - Leadership
US Army Warrior Leadership Course
High School Diploma -
Morgan County High School