Jonathan O'Farrell
Phoenix,AZ
Summary
Extensive experience in case management and care coordination within behavioral health and substance use recovery, with a proven ability to craft personalized recovery plans and advocate for clients to foster meaningful change. Expertise in community resource navigation and EMR documentation enhances the capacity to streamline processes and improve client outcomes. Seeking to transition into an Outpatient Care Coordinator role to utilize skills in supporting long-term client success and recovery. Committed to driving positive impact through strategic planning and empathetic client engagement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
B.H.T.
Into Action Recovery Centers
Laveen, AZ
02.2026 - 04.2026
- Delivered compassionate support to clients in recovery, fostering a safe and encouraging environment for healing.
- Coordinated individual treatment plans through collaboration with multidisciplinary teams to address client-specific needs.
- Conducted behavioral assessments and intake screenings, identifying critical areas for intervention and support.
- Provided education on coping mechanisms and relapse prevention strategies to enhance client resilience.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Administered patient medications and tracked dosages.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Performed client intake procedures according to internal standards for new admissions.
Outpatient Navigator
Cornerstone Healing Center
Phoenix, AZ
06.2025 - 02.2026
- An Outpatient Navigator in addiction recovery facilitates access to treatment, provides, advocacy, and supports long-term sobriety for clients, often in outpatient, community, or primary care settings. They assess patient needs, connect them to resources (housing, insurance, counseling), provide education, and often utilize motivational interviewing to assist individuals in overcoming barriers to recovery.
- Clinical & Care Coordination: Conducts initial assessments and intake screenings. Develops personalized recovery plans and long-term relapse prevention strategies. Supports Medication-Assisted Treatment (MAT) programs. Coordinates with medical staff (doctors, nurses) for seamless care transitions.
- Case Management & Advocacy: Acts as a liaison between clients, families, and treatment providers. Helps clients overcome barriers like transportation, insurance, or pharmacy issues. Provides advocacy for clients within the criminal justice or social services systems. Connects clients to community resources for housing, mental health, and employment.
- Outreach & Support: Conducts peer-led support or counseling sessions (individual or group). Provides harm reduction education, including overdose prevention. Performs regular follow-up check-ins to maintain engagement.
- Documentation & Reporting: Maintains accurate records in Electronic Health Records (EHR) systems. Tracks data on referrals, treatment adherence, and program outcomes.
- Strong communication, motivational interviewing skills, empathy, and knowledge of local community resources.
Employer Relations Lead
Transitional Living Communities
Phoenix, AZ
12.2022 - 07.2025
- Acted as a liaison between clients and external agencies, including housing providers, legal services, medical professionals, and employers to ensure seamless access to required supports and continuity of care.
- Maintained up-to-date knowledge of local community resources to provide accurate information and appropriate referrals.
- Assisted clients in developing coping strategies and relapse prevention skills to manage substance use and mental health challenges.
- Collaborated with internal teams on treatment planning, action planning, and discharge planning.
- Conducted outreach and follow-up related to appointments, employment placements, and client progress.
- Screened applicants for employment readiness, sincerity, and job suitability.
- Collaborated with hiring managers to identify workforce needs, develop job postings, and define screening criteria.
- Oversaw contract billing and ensured accurate documentation of services provided.
- Maintained ethical standards, professional boundaries, and confidentiality at all times.
Kitchen Manager
Arizona Renaissance Festival
Gold Canyon, AZ
02.2020 - 03.2025
- Maintained a clean, safe, and compliant work environment in accordance with health department regulations and guidelines.
- Scheduled, received, and managed food and beverage deliveries while adhering to food cost and budget requirements.
- Checked and tested food to verify quality and temperature standards.
- Mentored, trained, and developed kitchen staff, fostering a positive culture of teamwork and accountability.
- Conducted performance reviews, training, and disciplinary actions as needed.
- Reduced food waste through close inventory monitoring and proper food storage techniques.
Store Manager
Four Sons Chevron
Phoenix, AZ
12.2015 - 12.2018
- Monitored fuel inventory levels and placed timely orders to prevent shortages or overstock.
- Conducted regular facility inspections to identify and address potential hazards or repair needs.
- Maintained accurate financial and inventory records to support informed decision-making.
- Provided consistent, high-quality customer service while resolving issues efficiently.
- Supervised and trained staff while enforcing company policies and safety standards.
Sales Associate
Walmart
Anthem, AZ
10.2013 - 11.2015
- Organized merchandise to maintain visual appeal and support customer engagement.
- Built positive relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
Education
High School Diploma -
Boulder Creek High School
AZBachelor of Science - Business
Maricopa Community Colleges - Paradise Valley Community College
AZ05-2026
Skills
- Case Management & Care Coordination
- Behavioral Health & Substance Use Recovery
- Mental Health Awareness
- Behavioral Health Interventions
- Relapse Prevention & Coping Strategies
- EMR Documentation & Recordkeeping
- Discharge & Action Planning
- Crisis Support & Client Safety
- Community Resource Navigation
- Professional Boundaries & Confidentiality
- Problem-Solving & Critical Thinking
- Multitasking & Organization
- Inventory Management
- Attention to Detail
- Team Collaboration & Leadership
- Customer Service
- Active listening
- Documentation skills
- De-escalation strategies
- Patient observation
- Group facilitation
- Rounds management
- Activity monitoring
- Records management
- Recovery-oriented approach
Certification
- Food Handlers Card
- Valid Arizona Driver License
- CPR / First Aid (Eligible to Obtain)
- Naloxone Administration (Eligible to Obtain)
- Level 1 Fingerprint Clearance Card
Timeline
B.H.T.
Into Action Recovery Centers
02.2026 - 04.2026
Outpatient Navigator
Cornerstone Healing Center
06.2025 - 02.2026
Employer Relations Lead
Transitional Living Communities
12.2022 - 07.2025
Kitchen Manager
Arizona Renaissance Festival
02.2020 - 03.2025
Store Manager
Four Sons Chevron
12.2015 - 12.2018
Sales Associate
Walmart
10.2013 - 11.2015
Bachelor of Science - Business
Maricopa Community Colleges - Paradise Valley Community College
High School Diploma -
Boulder Creek High School