JONATHAN O'FARRELL
Desert Recovery Centers
Phoenix,AZ
1
Certification
16
years of professional experience
Recovery and behavioral health professional with extensive experience in case management, care coordination, client support, and behavioral health/substance use recovery. Skilled in client advocacy, recovery planning, group facilitation, crisis support, EMR documentation, community resource navigation, relapse prevention, and multidisciplinary collaboration. Passionate about helping individuals build sustainable recovery and achieve long-term stability.
Work History
B.H.T.
5 Months- Maintained a safe, supportive, and therapeutic environment while monitoring client behavior, needs, and well-being.
- Provided compassionate, recovery-oriented support to clients in a structured behavioral health and substance use treatment environment.
- Assisted clients in daily routines, treatment participation, and achieving recovery goals within program expectations.
- Facilitated recovery-focused groups and activities to enhance coping skills, emotional regulation, mindfulness, and relapse prevention.
- Used de-escalation and communication techniques to respond appropriately to challenging behaviors and emotional situations.
- Completed accurate and timely clinical/program documentation and communicated behavioral or safety concerns to supervisory and clinical staff.
- Maintained professional boundaries and confidentiality in accordance with HIPAA and organizational standards.
- Collaborated with clinical and residential teams to ensure individualized support and continuity of care for clients.
Employer Relations Lead
7 Months- Acted as a liaison between clients and employers, housing providers, legal services, and other external agencies.
- Liaised between clients and employers, housing providers, legal services, and external agencies to facilitate collaboration and support client needs.
- Maintained documentation, coordinated outreach and follow-up, and facilitated client employment placement and progress tracking.
- Maintained ethical standards, professional boundaries, and knowledge of community resources.
B.H.T.
2 Months- Delivered compassionate support to clients in recovery, fostering a safe and encouraging healing environment to promote well-being.
- Assisted in treatment planning, conducted behavioral assessments and intake screenings, and facilitated recovery goals, coping skills, and relapse prevention education.
- Monitored vital signs and client behavior; supported medication administration/monitoring according to facility procedures.
- Communicated changes in client behavior or condition to supervising clinical staff and ensured HIPAA-compliant documentation was maintained.
- Used electronic health record systems for clinical documentation, data entry, and client record management.
Outpatient Navigator
8 Months- Coordinated care with medical staff and served as a liaison among clients, families, providers, housing resources, legal services, and community agencies.
- Helped clients overcome transportation, insurance, pharmacy, housing, mental health, employment, and other barriers to recovery.
- Facilitated solutions for clients facing transportation, insurance, pharmacy, housing, mental health, employment, and other barriers to recovery.
- Delivered motivational interviewing, recovery support, and community resource referrals while ensuring accurate EHR documentation and timely follow-up.
Kitchen Manager
5 Years 1 Month- Led and trained staff, managed scheduling and daily operations to ensure efficient service and compliance with safety standards, monitored inventory and food costs to maintain budgetary goals.
- Conducted performance coaching to foster teamwork and accountability, enhancing overall team morale and effectiveness.
- Supervised daily kitchen operations, ensuring high standards of food quality and safety compliance.
- Developed and implemented efficient inventory management procedures to minimize waste.
- Trained and mentored kitchen staff on culinary techniques and safety protocols.
Store Manager
3 Years- Supervised and trained staff, enforced policies and safety standards to ensure compliance, managed inventory to optimize stock levels, resolved customer concerns to enhance satisfaction, and maintained accurate operational records for effective tracking.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, fostering a high-performance team environment.
- Implemented inventory management systems, enhancing stock accuracy and reducing waste.
Sales Associate
4 Years 2 Months- Delivered customer service, ensured attractive merchandise presentation, processed returns, exchanges, and refunds in accordance with policy.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through diligent stock management and organization.
- Trained new associates on store procedures and customer service best practices.
Education
Bachelor of Science - Business
Skills
Case Management & Care Coordination
Behavioral Health & Substance Use Recovery
Recovery Planning
Relapse Prevention & Coping Skills
Group Facilitation
Crisis Support & De-escalation
EMR/EHR Documentation
Client Advocacy
Community Resource Navigation
Professional Boundaries & HIPAA
Team Collaboration
Patient Observation
Discharge & Action Planning
Organization & Problem-Solving
Certification
Level 1 Fingerprint Clearance Card, Food Handler's Card, Valid Arizona Driver License, CPR / First Aid (eligible to obtain), Naloxone Administration (eligible to obtain)
Timeline
B.H.T.
Desert Recovery Centers
04.2026 - 09.2026Read More
B.H.T.
Into Action Recovery Centers
02.2026 - 04.2026Read More
Employer Relations Lead
Transition Living Communities
12.2025 - 07.2026Read More
Outpatient Navigator
Cornerstone Healing Center
06.2025 - 02.2026Read More
Kitchen Manager
Arizona Renaissance Festival
02.2020 - 03.2025Read More
Store Manager
Four Sons Chevron
12.2015 - 12.2018Read More
Sales Associate
Walmart
11.2010 - 01.2015Read More
Boulder Creek High School
Read More
Paradise Valley Community College
Bachelor of Science from Business
Read More