JONATHAN PAREDES
San Antonio,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy and experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Amazon Delivery Driver
Xpectmoore Delivery LLC
Schertz, TX
09.2021 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Whataburger Crew Member
Whataburger
San Antonio, TX
01.2021 - 09.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Debit Card Fraud Specialist
JPMorgan Chase
08.2019 - 12.2020
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Provided exemplary level of customer service to all individuals, including clients and company personnel
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Senior Apple Technical Support Specialist
IBEX Global
San Antonio, TX
07.2017 - 07.2019
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Established a knowledge base for efficient issue resolution, reducing ticket backlog significantly.
- Devised custom solutions for unique technical challenges faced by individual customers, increasing their overall satisfaction levels.
- Well Versed in troubleshooting multiple Apple Products (ex. Iphone, Ipod, Apple Watch, Air pods, Ipad, and Mac devices)
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
Shift Manager
McDonald's
06.2013 - 07.2017
- Tracked receipts, employee hours and inventory movements
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Trained and mentored new employees to maximize team performance.
Education
High School Diploma -
John Marshall High School
San Antonio, TX01.2012
Skills
- Effective communication
- Multitasking abilities
- Excellent work ethic
- Point of Sale Systems
- Customer Complaint Resolution
- Technical Problem Solving
- Adaptability
- Advanced Troubleshooting
- Problem Sensitivity
- Software Diagnostics
- Customer Service Excellence
- Device Configuration
Timeline
Amazon Delivery Driver
Xpectmoore Delivery LLC
09.2021 - Current
Whataburger Crew Member
Whataburger
01.2021 - 09.2021
Debit Card Fraud Specialist
JPMorgan Chase
08.2019 - 12.2020
Senior Apple Technical Support Specialist
IBEX Global
07.2017 - 07.2019
Shift Manager
McDonald's
06.2013 - 07.2017
High School Diploma -
John Marshall High School