Jonathan Paul

• Handled high-pressure situations calmly, maintaining professionalism at all times.
• Organized front desk area to maintain a professional and welcoming appearance for guests.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained cleanliness and organization of front desk area.
• Resolved guest issues effectively, ensuring a positive customer experience.
• Developed strong rapport with returning guests through attentive service and personalized interactions.
• Collected room deposits, fees, and payments.
• Answered guest questions and offered referrals to local points of interest.
• Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
• Utilized hotel management software for data entry and reporting purposes.
• Collaborated with housekeeping staff to ensure seamless room transitions and availability.

• Worked outdoors in weather conditions to care for plants and serve customers.
• Maintained walkways and paths throughout gardens for safe navigation.
• Watered plants every week and regularly checked for naturally wilted parts to remove.
• Maintained a clean and inviting garden center environment for both employees and customers alike.
• Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
• Restocked shelves with new plants each day and rotated stock for optimal appearance.
• Increased customer satisfaction with expert knowledge and tailored gardening recommendations.

Assisting customers with finding the right athletic footwear, ensuring the store is well-stocked and merchandised, and promoting related products and services.

• Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
• Assisted Footwear Department Manager with scheduling tasks, managing employee workloads, and providing constructive feedback during performance evaluations.
• Used proper sizing and fit guidelines to provide best experience for customers.
• Collaborated with team members to achieve daily sales targets and deliver exceptional customer service consistently.
• Developed strong product knowledge through ongoing training sessions and self-directed learning efforts, enabling confident assistance to customers seeking guidance on specific items or features.