Jonathan Paz
Brandon,FL
Summary
Hospitality operations leader with a proven record of rapid advancement and cross‑functional expertise. Experienced in front office management, financial oversight, guest services, and multi‑department operations. Known for strong leadership, problem‑solving, and the ability to elevate service standards while improving efficiency and team performance.
Overview
22
22
years of professional experience
2006
2006
years of post-secondary education
Work History
Director of Operations
Aloft & Element Midtown
Tampa, USA
11.2024 - Current
- Lead daily hotel operations across front office, housekeeping, engineering, and food & beverage.
- Drive guest satisfaction initiatives and ensure consistent brand‑standard execution.
- Oversee departmental leaders, staffing, scheduling, and performance management.
- Support financial planning, cost‑control strategies, and operational forecasting.
- Collaborate with corporate teams to meet property goals
Director of Finance
Aloft & Element Midtown
Tampa, USA
02.2023 - 11.2024
- Managed budgeting, forecasting, payroll, and financial reporting for the property.
- Ensured compliance with internal controls, audits, and corporate financial procedures.
- Analyzed financial performance to guide operational decisions and improve profitability.
- Oversaw accounts payable/receivable and month‑end closing processes.
Front Office Supervisor
Aloft & Element Midtown
Tampa, USA
09.2022 - 02.2023
- Supervised front desk operations, ensuring smooth check‑in/check‑out and guest service excellence.
- Trained and coached front desk associates to maintain brand standards.
- Assisted with scheduling, reporting, and resolving guest concerns.
- Supported operational communication between departments.
Shuttle Driver/Loss Prevention Specialist
Aloft & Element Midtown
Tampa, USA
04.2022 - 09.2022
- Provided safe, timely transportation for guests while delivering friendly, professional service.
- Assisted front desk and operations team as needed, contributing to overall guest satisfaction.
- Schulte Hospitality Group
- Maintained shuttle cleanliness and performed routine inspections.
- Coordinated schedules with front desk staff for efficient shuttle service.
Driver and Transport Manager
Golden Movers
Tampa, FL
06.2004 - 01.2022
- Managed transportation schedules and routes for efficient deliveries.
- Coordinated vehicle maintenance and inspections to ensure safety compliance.
- Implemented safety protocols and training for drivers to minimize risks.
- Communicated with clients to confirm delivery requirements and timelines.
- Resolved conflicts and issues related to transportation operations promptly.
Education
Associate of Arts - Mass Communication
Hillsborough Community College
Tampa, FL 08.2008 - 05.2010
Gaither High School
Tampa, FLSkills
- Hotel Operations Management
- Financial Reporting & Analysis
- Guest Experience Optimization
- Leadership & Staff Development
- Budgeting & Forecasting
- Problem Resolution
- Cross‑Department Coordination
- Brand Standards Compliance
- Scheduling & Workforce Management
- Lightspeed
- MGS
- GXP
- Proftsword
- Plate IQ
Timeline
Director of Operations
Aloft & Element Midtown
11.2024 - Current
Director of Finance
Aloft & Element Midtown
02.2023 - 11.2024
Front Office Supervisor
Aloft & Element Midtown
09.2022 - 02.2023
Shuttle Driver/Loss Prevention Specialist
Aloft & Element Midtown
04.2022 - 09.2022
Associate of Arts - Mass Communication
Hillsborough Community College
08.2008 - 05.2010
Driver and Transport Manager
Golden Movers
06.2004 - 01.2022
Gaither High School