Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Jonathan Pearce

Rochester,NY

Summary

Dynamic Operations Supervisor at WeTheHobby with a proven track record in streamlining shipping processes and enhancing accuracy. Skilled in organization and customer service, I foster team collaboration and drive results. My attention to detail and active listening ensure high client satisfaction and operational efficiency. Recognized as a driven, dedicated and hardworking leader with history of exceeding expectations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Supervisor

WeTheHobby
11.2024 - Current
  • Supervise and coordinate a team of part-time employees responsible for daily shipping operations of sports cards and merchandise to nationwide customers.
  • Oversee the accurate sorting of sports cards by team, ensuring precision and efficiency before packaging and shipment.
  • Streamlined workflow processes to reduce order processing time and improve overall shipping accuracy.
  • Conduct regular quality control checks to ensure product condition and customer satisfaction standards are met.
  • Provide training and performance feedback to team members, fostering a collaborative and results-driven environment.
  • Manage inventory levels, coordinate restocking efforts, and collaborate with warehouse and logistics teams to maintain smooth operational flow.

Electrical Project Manger

VP Supply
08.2024 - 11.2024
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Maintained open communication by presenting regular updates on project status to customers.

Private Client Banker

KeyBank
04.2022 - 08.2024
  • Manage a portfolio of high-net-worth clients, providing personalized financial advice and tailored banking solutions to meet their individual needs.
  • Develop and maintain strong client relationships through proactive communication, regular portfolio reviews, and exceptional customer service.
  • Researched current economic trends and investment opportunities to stay abreast of financial markets.
  • Identify opportunities to cross-sell banking products, including investment services, loans, and insurance, to maximize client satisfaction and deepen relationships.
  • Conduct comprehensive financial analyses to assess clients' financial situations, goals, and risk tolerance, offering strategic recommendations to optimize their wealth management strategies.
  • Collaborate with internal teams, including wealth management advisors, investment specialists, and lending officers, to deliver integrated financial solutions and address complex client needs.

Sales Associate

GNC
08.2019 - 06.2021
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Lead Host

The Villages at Unity
01.2019 - 08.2019
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Server

The Villages at Unity
12.2017 - 01.2019
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Bachelor of Science - Communications

SUNY, Brockport
Brockport, NY
12-2022

Skills

  • Attention to detail
  • Customer service
  • Organization and time management
  • Active listening
  • Communication skills
  • Relationship selling
  • Outgoing personality

Accomplishments

  • 2018 Greece Athena Football Bubby Award Winner
  • 2021 GNC Store Commission Record
  • 2023 Q4 Red Key Award
  • 2023 $4.5 Million in New Deposits

Certification

  • NY Life Accident and Health
  • SIE
  • Series 6
  • Series 63

Timeline

Operations Supervisor

WeTheHobby
11.2024 - Current

Electrical Project Manger

VP Supply
08.2024 - 11.2024

Private Client Banker

KeyBank
04.2022 - 08.2024

Sales Associate

GNC
08.2019 - 06.2021

Lead Host

The Villages at Unity
01.2019 - 08.2019

Server

The Villages at Unity
12.2017 - 01.2019

Bachelor of Science - Communications

SUNY, Brockport

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Jonathan Pearce