JONATHAN PENA
Wichita,KS
Summary
CONTACT Line Cook Red Robin , Wichita , Ks Customer Service Sales Representative T-Mobile , Wichita , Ks Attention to Detail Build Report Communication Skills Computer Literate Customer Service Representative Customer Service Sales Detail-Oriented, Documentation Highly Organized Call center Inbound calls Set appointments set up invoice Data entry trouble shooting tech support Recovery Specialist, Center Billing Specialist/Collections Ad Astra Recovery Services, ADT Security Services, Wichita, KS Billing Specialist Energetic automotive sales professional enthusiastic about building a long-term sales career in the industry. Friendly, outgoing and adaptable team player.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Car Salesman
Mike Steven Volkswagen
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
Freight Broker
King Of Freight
04.2022 - Current
- Verified and noted count and condition of cargo received.
- Monitored market and negotiated rates based on trends.
- Coordinated insurance coverage for goods and packages.
- Tracked shipments and trucks out on deliveries.
- Inspected freight for any damage or faults prior to loading.
- Contacted existing customers to update accounts and confirm deals.
- Negotiating
- Build rapport with drivers & customers
- Outbound , cold calling
Customer service
01.2019 - 06.2020
- Inbound/outbound calls
- Computer skills
- Set payment plans
- Verify/update info Process card info
- Collections
- Acount management
- FDCPA certified
- Data entry
- Call
Adt security services
02.2018 - 01.2019
- Ks
- Attention to Detail
- Build Report
- Communication Skills
- Computer Literate
- Customer Service Representative
- Customer Service Sales
- Detail-Oriented, Documentation
- Highly Organized
- Call center
- Inbound/outbound calls
- Set appointments
- Set up invoice
- Data entry
Recovery Specialist
Ad Astra Recovery Services
06.2016 - 01.2018
- Customer service
- Inbound/outbound calls
- Computer skills
- Set payment plans
- Verify/update info Process card info
- Collections
- Acount management
- FDCPA certified
- Data entry
- Call center, Custom service
- Product knowledge
- Build rapport
- Build customer data base
- Set appointments
- Out bound calls
- Negotiation tactics
High School Diploma, Wichita East high school
04.2015 - 04.2016
Education
High School Diploma -
Wichita East High School
Wichita, KS05.2014
Skills
- Data Entry
- Case Management
- Cold Calling
- Computer Literacy
- Computer Operation
- Negotiation
- Sales
- Telemarketing
- Microsoft Office
- Upselling
- Social Work
- Microsoft Powerpoint
- Certifications and Licenses
- Brand Loyalty
Certification
Fdcpa
Authorized to work in the US for any employer
ADDITIONAL INFORMATION
Timeline
Freight Broker
King Of Freight
04.2022 - Current
Customer service
01.2019 - 06.2020
Adt security services
02.2018 - 01.2019
Recovery Specialist
Ad Astra Recovery Services
06.2016 - 01.2018
High School Diploma, Wichita East high school
04.2015 - 04.2016
Car Salesman
Mike Steven Volkswagen
High School Diploma -
Wichita East High School
Fdcpa
Authorized to work in the US for any employer
ADDITIONAL INFORMATION
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