Jonathan Pereira
Los Angeles,CA
Overview
6
6
years of professional experience
Work History
Assistant Sales Manager
Ralphs Grocery Store
Culver City, CA
05.2024 - Current
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Asset Protection Agent
Warehouse Shoe Sale
01.2024 - Current
- Reduced inventory shrinkage by implementing effective asset protection strategies.
- Enhanced store security by conducting regular audits and inspections.
- Collaborated with store management for improved loss prevention measures, leading to reduced theft incidents.
- Conducted thorough investigations into employee theft, resulting in appropriate disciplinary actions.
- Streamlined surveillance processes, optimizing use of CCTV cameras and other security equipment for better coverage.
- Improved interdepartmental communication by fostering strong relationships between asset protection and store operations teams.
- Assisted law enforcement officials with apprehending shoplifters, maintaining safe shopping environment for customers.
Delivery Courier
FedEx
09.2023 - 12.2023
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
Merchandise Associate
Home Depot
02.2023 - 08.2023
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
Quality Admin
Marton Precision
06.2022 - 02.2023
- Improved product quality by implementing rigorous inspection and testing procedures.
- Streamlined documentation processes for increased efficiency in the quality department.
- Ensured compliance to industry standards, maintaining up-to-date knowledge of regulations and best practices.
- Conducted regular audits, identifying areas for improvement and implementing corrective actions promptly.
- Collaborated with cross-functional teams for effective problem-solving during product development stages.
- Managed the calibration and maintenance of critical equipment to ensure accurate measurements throughout the manufacturing process.
Infantryman
US Army
08.2018 - 04.2021
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
- Increased mission success rate through thorough planning and coordination with other units.
- Improved unit readiness by maintaining and repairing essential equipment, ensuring optimal performance in the field.
- Employed various weapons systems proficiently in both offensive and defensive engagements.
- Led fire team during infantry dismounted battle drills and situational training exercises.
Education
No Degree - Government
US Army Infantry School
01.2019
High School Diploma -
Huntington Park Senior High School
06.2017
Skills
- CCTV Monitoring
- Loss prevention strategies
- Incident Reporting
- Surveillance techniques
- Document Control
- Operational Excellence
- Internal Auditing
- Customer Satisfaction
- Anti-armor Weaponry
- Physical Fitness
- Offensive and Defensive Combat Operations
- Punctuality
Timeline
Assistant Sales Manager
Ralphs Grocery Store
05.2024 - Current
Asset Protection Agent
Warehouse Shoe Sale
01.2024 - Current
Delivery Courier
FedEx
09.2023 - 12.2023
Merchandise Associate
Home Depot
02.2023 - 08.2023
Quality Admin
Marton Precision
06.2022 - 02.2023
Infantryman
US Army
08.2018 - 04.2021
No Degree - Government
US Army Infantry School
High School Diploma -
Huntington Park Senior High School