Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Jonathan Pierre

Lauderhill,FL

Summary

Attentive Desktop Support Technician with 3+ years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Desktop/Field Engineering Technician

Conviva Care Solutions
08.2023 - Current
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Wrote and revised maintenance procedures.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.

Technical Support Representative

City Of Tamarac
01.2023 - 04.2023
  • Helped streamline repair processes and update procedures for support action consistency.
  • Researched product and issue resolution tactics to address customer concerns.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Generated reports to track performance and analyze trends.
  • Deployed 200+ Laptops and Desktops throughout the city in three months.
  • Migrated users data onto OneDrive

IT Technician

Broward County Govenrnment Supervisor Of Elections
07.2022 - 11.2022
  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.

IT Intern

Department Of Health
04.2020 - 01.2021
  • Contributed to team-based IT projects by lending assessment and management services.
  • Helped department set up equipment for meetings, events and operations.
  • Handled computer system troubleshooting and provided technical support to entire team for computer operations.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Assisted computer users with technical issues remotely and at workstations.

Education

Network Support Services - Information Technology

Atlantic Technical College
Pompano Beach, FL

Skills

  • Auditing Service Requests
  • Computer Configurations
  • Computer System Maintenance
  • Account Administration
  • Resolving Problems and Incidents
  • Computer Hardware Knowledge
  • Help Desk Support
  • Analytical and Methodical
  • Active Directory
  • Switches/Routers
  • iOS
  • Office 365
  • Meraki
  • ServiceNow
  • OneIdentity
  • SecureDoc
  • Medical Devices
  • iOS
  • Office 365
  • Cabling
  • iOS
  • Office 365
  • Cabling
  • iOS
  • Office 365
  • Cabling

Certification

State Certification Training: Successfully completed State Certification training in compliance with laws that regulate procedures and practices related to conduct of elections in the state of Florida.

In progress - A+ Certification

Timeline

Desktop/Field Engineering Technician

Conviva Care Solutions
08.2023 - Current

Technical Support Representative

City Of Tamarac
01.2023 - 04.2023

IT Technician

Broward County Govenrnment Supervisor Of Elections
07.2022 - 11.2022

IT Intern

Department Of Health
04.2020 - 01.2021

Network Support Services - Information Technology

Atlantic Technical College

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Jonathan Pierre