Jonathan Pierre
Lauderhill,FL
Summary
Results-oriented Desktop Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desktop/Field Engineering Technician
Conviva Care Solutions
08.2023 - 06.2024
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Connected to computer of client using remote link to install programs and applications.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Familiar with Power Charts, specifically using eClinicalWorks.
- Managed approximately 6 sites, up to 7 tickets daily on ServiceNow.
Technical Support Representative
City Of Tamarac
01.2023 - 04.2023
- Helped streamline repair processes and update procedures for support action consistency.
- Researched product and issue resolution tactics to address customer concerns.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Generated reports to track performance and analyze trends.
- Deployed 200+ Laptops and Desktops throughout Tamarac city in three months.
- Migrated users data onto OneDrive
IT Technician
Broward County Govenrnment Supervisor Of Elections
07.2022 - 11.2022
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Managed 4 printers, laptops and Wi-Fi connection daily.
IT Intern
Department Of Health
04.2020 - 01.2021
- Contributed to team-based IT projects by lending assessment and management services.
- Helped department set up equipment for meetings, events and operations.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assisted computer users with technical issues remotely and at workstations.
- Distributed 20+ MiFi's throughout site to ensure seamless wireless connection.
Education
Network Support Services - Information Technology
Atlantic Technical College
Coconut Creek, FL06.2019
Skills
- Active Directory
- Switches/Routers
- Office 365
- Meraki
- ServiceNow
- OneIdentity
- SecureDoc
- Medical Devices
- iOS
- Office 365
- Cable Management
- Azure
- Power Charts
- eClinicalWorks
- Network configuration
Certification
State Certification Training: Successfully completed State Certification training in compliance with laws that regulate procedures and practices related to conduct of elections in the state of Florida.
In progress - A+ Certification
Timeline
Desktop/Field Engineering Technician
Conviva Care Solutions
08.2023 - 06.2024
Technical Support Representative
City Of Tamarac
01.2023 - 04.2023
IT Technician
Broward County Govenrnment Supervisor Of Elections
07.2022 - 11.2022
IT Intern
Department Of Health
04.2020 - 01.2021
Network Support Services - Information Technology
Atlantic Technical College