Jonathan Pierre
Lauderhill
Summary
Results-oriented Desktop Support Engineer with strong problem-solving and critical thinking skills. Experienced in maintaining systems, troubleshooting complex issues, and supporting enterprise environments. Known for efficiency, adaptability, and delivering consistent technical solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support / Systems Technician
Cusano’s Italian Bakery
Lauderhill, FL
04.2025 - 04.2026
- Maintained POS systems, office PCs, and network infrastructure.
- Provided remote and on-site technical support for users and systems.
- Performed server maintenance, monitoring, and updates to ensure uptime.
- Generated and customized reports using Crystal Reports.
- Troubleshot hardware, software, and network connectivity issues.
- Supported printers, scanners, and payment systems.
- Assisted with backups and data integrity processes.
- Documented technical procedures and configurations.
IT Technician
Trapbachi
Fort Lauderdale, FL
08.2024 - 03.2025
- Maintained office PCs, networks, and mobile devices.
- Provided remote support and resolved technical issues efficiently.
- Installed applications and configured user workstations.
- Troubleshot hardware, software, and connectivity issues.
- Managed ~6 sites and up to 7 ServiceNow tickets daily.
- Maintained medical systems including eClinicalWorks (PowerChart).
- Performed preventive maintenance on PCs, printers, and networks.
- Improved repair processes and support efficiency.
Desktop/Field Engineering Technician
Conviva Care Solutions
Sunrise, FL
08.2023 - 06.2024
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Connected to computer of client using remote link to install programs and applications.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Familiar with Power Charts, specifically using eClinicalWorks.
- Managed approximately 6 sites, up to 15 tickets daily on ServiceNow.
Technical Support Representative
City of Tamarac
Tamarac, FL
01.2023 - 04.2023
- Deployed 200+ desktops and laptops across departments.
- Provided end-user support and troubleshooting.
- Migrated user data to OneDrive and maintained configurations.
- Installed and maintained network cabling and devices.
IT Technician
Broward County Supervisor of Elections
Lauderhill, FL
07.2022 - 11.2022
- Maintained servers and ensured network uptime.
- Generated reports and analyzed system performance.
- Distributed MiFi devices and supported wireless connectivity.
- Assisted with IT setup for events and operations.
IT Intern
Department of Health
Sunrise, FL
04.2020 - 01.2021
- Provided technical support to staff and users.
- Installed, repaired, and maintained hardware/software.
- Assisted users remotely and on-site with troubleshooting.
Education
Network Support Services, Information Technology
Atlantic Technical College
Coconut Creek, FL06-2019
Skills
- Active Directory
- Azure
- Office 365
- ServiceNow
- Meraki
- Switches/Routers
- Network Configuration
- Hardware & Software Troubleshooting
- IOS
- SecureDoc
- OneIdentity
- EClinicalWorks
- PowerChart
- Cable Management
Certification
- CompTIA A+ (In Progress)
- State Certification Training (Florida Elections Procedures Compliance)
Timeline
IT Support / Systems Technician
Cusano’s Italian Bakery
04.2025 - 04.2026
IT Technician
Trapbachi
08.2024 - 03.2025
Desktop/Field Engineering Technician
Conviva Care Solutions
08.2023 - 06.2024
Technical Support Representative
City of Tamarac
01.2023 - 04.2023
IT Technician
Broward County Supervisor of Elections
07.2022 - 11.2022
IT Intern
Department of Health
04.2020 - 01.2021
Network Support Services, Information Technology
Atlantic Technical College