Jonathan Pierre
Lauderhill
Summary
Results-oriented Desktop Support Engineer with strong problem-solving and critical thinking skills. Experienced in maintaining systems, troubleshooting complex issues, and supporting enterprise environments. Known for efficiency, adaptability, and delivering consistent technical solutions.
Overview
1
1
Certification
6
6
years of professional experience
Work History
IT Support / Systems Technician
Cusano’s Italian Bakery
Lauderhill, FL
04.2025 - 04.2026
- Maintained POS systems, office PCs, and network infrastructure to ensure seamless operations.
- Delivered remote and on-site technical support for users and systems, resolving issues efficiently.
- Maintained POS systems, office PCs, and network infrastructure.
- Performed server maintenance, monitoring, and updates to ensure uptime.
- Troubleshot hardware, software, and network connectivity issues, restoring functionality promptly.
- Assisted with backups and data integrity processes.
- Assisted with video conference setup.
- Generated and customized reports using Crystal Reports.
IT Technician
Trapbachi
Fort Lauderdale, FL
08.2024 - 03.2025
- Maintained office PCs, networks, and mobile devices to ensure seamless operation.
- Provided support for video conferencing. (Zoom, Microsoft Teams)
- Maintained office PCs, networks, and mobile devices.
- Installed applications and configured user workstations.
- Oversaw operations for approximately six sites and up to 7 ServiceNow tickets daily.
- Maintained medical systems including eClinicalWorks (PowerChart).
- Performed preventive maintenance on PCs, printers, and networks.
- Streamlined repair processes to enhance support efficiency.
Desktop/Field Engineering Technician
Conviva Care Solutions
Sunrise, FL
08.2023 - 06.2024
- Performed technical troubleshooting and diagnosis, software installation and assisted with video conferencing.
- Installed new equipment and educated customers on operation and routine maintenance protocols to enhance user experience.
- Managed approximately 6 sites, up to 15 tickets daily on ServiceNow.
- Maintained inventory of installed desktop hardware and software components to ensure accuracy and facilitate efficient resource management.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Utilized Power Charts software for data visualization in eClinicalWorks., specifically using eClinicalWorks.
- Familiar with Power Charts, specifically using eClinicalWorks.
Technical Support Representative
City of Tamarac
Tamarac, FL
01.2023 - 04.2023
- Provided end-user support and troubleshooting.
- Delivered end-user support and troubleshooting, resolving technical issues to enhance user experience.
- Migrated user data to OneDrive, ensuring secure access and streamlined configurations.
- Installed and maintained network cabling and devices, supporting reliable connectivity across departments.
- Provided support for conference meetings.
IT Technician
Broward County Supervisor of Elections
Lauderhill, FL
07.2022 - 11.2022
- Maintained servers to ensure continuous network uptime.
- Generated performance reports and analyzed system metrics for optimization.
- Assisted with IT setup for events and operations.
- Assisted with IT setup for events, ensuring seamless operations.
IT Intern
Department of Health
Sunrise, FL
04.2020 - 01.2021
- Delivered technical support to staff and users, enhancing user satisfaction and operational efficiency.
- Installed, repaired, and maintained hardware/software to ensure optimal system performance.
- Troubleshot user issues remotely and on-site, resolving problems to minimize downtime.
Education
High School Diploma - Network Support Services, Information Technology
Atlantic Technical College
Coconut Creek, FL06-2019
Skills
- Hardware & Software Troubleshooting
- Network Configuration
- Active Directory
- Azure
- Office 365
- ServiceNow
- Switches/Routers
- Meraki
- Video Conferencing
- Data Encryption
- Identity Management
- Healthcare IT Support
- Electronic Health Records
- Network Cabling
- Cable Management
Certification
- CompTIA A+ (In Progress)
- State Certification Training (Florida Elections Procedures Compliance)
Timeline
IT Support / Systems Technician
Cusano’s Italian Bakery
04.2025 - 04.2026
IT Technician
Trapbachi
08.2024 - 03.2025
Desktop/Field Engineering Technician
Conviva Care Solutions
08.2023 - 06.2024
Technical Support Representative
City of Tamarac
01.2023 - 04.2023
IT Technician
Broward County Supervisor of Elections
07.2022 - 11.2022
IT Intern
Department of Health
04.2020 - 01.2021
High School Diploma - Network Support Services, Information Technology
Atlantic Technical College