Richard Foster
Marquette
Summary
IT Support professional with extensive experience at ABC WLUC News Station, specializing in hardware and software troubleshooting. Proven ability to enhance system reliability and security through proactive measures. Recognized for translating complex technical issues into user-friendly solutions, ensuring high operational uptime in demanding environments. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills, thriving under pressure and consistently delivering high-quality results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Support / Network & Systems Support
ABC WLUC News Station
Ishpeming
05.2021 - 11.2024
- Provided front-line IT and help desk support for broadcast, administrative, and production staff.
- Diagnosed and resolved hardware, software, and operating system issues across Windows and macOS environments.
- Supported LAN/WAN infrastructure, troubleshooting connectivity, DNS, DHCP, and access issues.
- Installed, configured, and maintained desktops, laptops, peripherals, and network devices.
- Removed malware, applied security updates, and followed best practices for system hardening.
- Delivered clear, professional technical support in time-sensitive environments where uptime was critical.
Master Control Operator (Technical Operations)
ABC WLUC News Station
Ishpeming
05.2021 - 11.2024
- Operated and monitored automated broadcast systems requiring constant technical vigilance and rapid troubleshooting.
- Responded to live system failures, signal interruptions, and software issues in real time.
- Maintained strict compliance with FCC regulations and internal technical standards.
- Strengthened system reliability through proactive monitoring and disciplined operational procedures.
Automotive Technician / Service Advisor
Tuffy Auto Service
East Lansing
01.2010 - 01.2015
- Built a foundation in advanced diagnostics, logical troubleshooting, and systems thinking.
- Diagnosed complex electrical and computer-controlled systems, reinforcing disciplined problem isolation, documentation, and corrective action-principles directly transferable to IT and cybersecurity environments.
- Developed strong communication skills translating technical findings into clear guidance for non-technical clients.
Education
My Computer Career
Raleigh, NC10-2025
High School Diploma -
Bath High School
Bath, MISkills
- IT Help Desk & Technical Support
- Windows & macOS Administration
- Hardware & Software Troubleshooting
- Network Fundamentals (LAN/WAN, DNS, DHCP, TCP/IP)
- Cybersecurity Fundamentals
- Malware Removal & System Hardening
- User Account & Access Management
- Documentation & Ticketing Systems
- Microsoft Azure Fundamentals
- Virtual Machines & Identity Management
- Ethical Hacking Concepts
- AI & Automation Awareness
- Analytical Troubleshooting
- Customer-Focused Technical Communication
- Maintenance & repair
- Network troubleshooting
- IT support
- System maintenance
- Problem analysis
- Data management
Certification
- ASE Certified Technician
- Eagle Scout (Vigil Honor, Order of the Arrow)
- CPR Certified
- ServSafe
- Cybersecurity & Networking Foundations
- Cloud & AI Fundamentals
Timeline
IT Support / Network & Systems Support
ABC WLUC News Station
05.2021 - 11.2024
Master Control Operator (Technical Operations)
ABC WLUC News Station
05.2021 - 11.2024
Automotive Technician / Service Advisor
Tuffy Auto Service
01.2010 - 01.2015
My Computer Career
High School Diploma -
Bath High School