Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brett Tomlin

39342 5th Avenue, Zephyrhills

Summary

Adept Network Systems Support Specialist with a proven track record at the US Army, enhancing customer satisfaction through expert incident management and robust support services. Excelled in mentoring and technical assistance, showcasing a blend of leadership and software expertise. Demonstrated commitment to security protocols and service excellence, significantly improving support unit efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Network Systems Support Specialist

US Army
02.2020 - 08.2024
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.

Meat Department Clerk

Publix
08.2018 - 02.2020
  • Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
  • Wrapped, weighed and filled product with efficiency to manage high volume of customers.
  • Followed proper safety, handling, and cross-contamination procedures.
  • Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.

Education

High School Diploma -

Zephyrhills High School
Zephyrhills, FL
05.2017

Skills

  • Remote Support
  • Support Services
  • Customer Relationship Management
  • Training and coaching
  • Technical assistance
  • Incident Management
  • Software expertise
  • Service Desk Operations
  • Telecommunications Knowledge
  • Security Protocols

Accomplishments

  • Achieved end users connecting to multiple printers utilizing a print server
  • Maintained constant communications during a tactical environment
  • Managed multiple users on a network utilizing Active Directory

Certification

Security + certificate

Network + certificate

Cyber Security Fundamentals

Timeline

Network Systems Support Specialist

US Army
02.2020 - 08.2024

Meat Department Clerk

Publix
08.2018 - 02.2020

High School Diploma -

Zephyrhills High School

Similar Profiles

CREATE PROFILE
Brett Tomlin