Jonathan Ponce
Hialeah
Summary
Resourceful and detail-oriented Private Investigator with a strong background in insurance fraud investigations, social media research, witness interviews, and scene canvasses to include a witness and video camera canvass. Experienced in compiling background checks, analyzing property and vehicle records, and preparing comprehensive investigative reports for attorneys, adjusters, and law enforcement. Previous experience as an Operations Supervisor and Area Specialist provided a foundation in leadership, adaptability, and managing diverse responsibilities under pressure. Skilled in coordinating with clients, law enforcement, and legal professionals while maintaining confidentiality and accuracy. Recognized for persistence, professionalism, and the ability to deliver results under strict deadlines.
Overview
4
4
years of professional experience
Work History
Private Investigator
Selective Investigations
12.2024 - 06.2025
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
- Uploaded evidence into case management system each day.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
Operations supervisor
FirstService Residential
02.2023 - 03.2024
- Provided administrative support to all members of the Operations department and Management
- Assist with calls/voicemails, reroute calls to appropriate area, and arrange call backs
- Always conducted business with the highest standards of personal, professional, and ethical conduct
- Perform or assist with any operations as required to maintain workflow and to meet schedules
- Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
- Ensure all safety precautions are followed while performing the work
- Follow all policies and Standard Operating Procedures as instructed by Management.
Area specialist
FirstService Residential
08.2021 - 02.2023
- In my role as an Area Specialist with FirstService Residential, I demonstrated a high degree of flexibility and adaptability, essential qualities for successfully managing and supporting a diverse range of properties within the company's portfolio
- This position required me to quickly assimilate into various operational roles across different properties, ensuring that each community continued to function smoothly, even in the face of staffing vacancies or unforeseen challenges
- My responsibilities included, but were not limited to, filling in for positions such as front desk attendant, security personnel, package handling, traffic directing, and gatehouse management
- This versatility not only ensured that resident services remained uninterrupted but also allowed me to develop a broad skill set and a deep understanding of property management operations from various perspectives
- This experience has equipped me with the unique ability to rapidly adapt to new environments, understand and execute different job functions efficiently, and manage tasks with a high level of competency
Education
Associate in Arts (A.A.) - Criminal Justice Administration
Miami Dade College
07.2024
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL08-2026
Skills
- Goal-Driven
- Reliability
- Decision-Making
- Team Collaboration
- Interpersonal Skills
- Evidence gathering
- Fraud investigations
- Insurance claims cases
- Report development
- Court research
LANGUAGE
English - Native
Spanish - Fluent
Timeline
Private Investigator
Selective Investigations
12.2024 - 06.2025
Operations supervisor
FirstService Residential
02.2023 - 03.2024
Area specialist
FirstService Residential
08.2021 - 02.2023
Associate in Arts (A.A.) - Criminal Justice Administration
Miami Dade College
Bachelor of Science - Criminal Justice
Florida International University