JONATHAN PONCE
Summary
Detail-oriented Quality Assurance Technician with experience in the automotive electrical wiring industry. Developed strong technical and interpersonal skills while fostering collaborative relationships. Eager to embrace new challenges and contribute to team success.
Overview
12
12
years of professional experience
Work History
Patient Service Technician Specialist
Rotech Healthcare
El Paso
09.2025 - Current
- Assisted patients with equipment setup and usage for respiratory therapy.
- Provided education on equipment maintenance and safety procedures to patients.
- Coordinated patient appointments and managed scheduling, ensuring timely service delivery.
- Collaborated with healthcare teams to ensure comprehensive patient care and support.
- Documented patient interactions and updated records in electronic health systems.
- Trained new staff on operational procedures and best practices, enhancing team readiness.
- Provided emotional support to families of critically ill or injured patients, fostering a compassionate care environment.
Delivery Service Partner
Amazon Flex Inc
09.2024 - 09.2025
- Deliver packages to Amazon customers using personal vehicle
- Complete route in allotted time assigned by Amazon Flex
- Ensured customer packages remained in optimal condition before each delivery.
- Utilized Amazon Flex GPS for all deliveries, promptly reporting discrepancies encountered during routes.
- Loaded in an organized manner all packages to personal vehicle including; numbering, and organizing by size.
Quality Assurance
Sumitomo Electrical Wiring Systems
09.2017 - 08.2024
- Assisted engineers with technical challenges and facilitated reworks for sorting operators to ensure quality standards.
- Verify personnel are properly trained and following standard of operations.
- Managed customer satisfaction by handling critical repairs, soldering, and segregating defective material for information gathering and disposal.
- Attended client meetings to identify solutions for product issues, enhancing communication and collaboration.
- Able to coordinate a team and distribute activities for daily needs.
- Able to create certifications using company WMS program.
- Able to perform most duties also using company WMS program.
- Attended client meetings to find solutions when issues were found and addressed in our product.
- Contacted 3rd party companies for hire to sort and certify client material.
Forklift Driver/ Skilled Labor
CLP Resources
01.2015 - 10.2016
- Moved material using heavy equipment to unload incoming trailers.
- Moved material with heavy equipment to designated areas, supporting coworkers in unloading incoming trailers.
- Constructed structures for 15-40 megawatt solar panel site using tools, ensuring quality control throughout the process.
- Led a team of 5 personnel to efficiently complete assigned tasks.
Material Handler
Solrac Corporation
02.2014 - 12.2015
- Received material using system program for accurate inventory management.
- Verified counts on packing slip against physical material to ensure accuracy.
- Operated forklift safely to transport materials across worksite.
Education
SOME COLLEGE - CRIMINAL JUSTICE
UNIVERSITY OF PHOENIX
Skills
- Patient safety protocols
- HIPAA compliance
- Scheduling appointments
- Experienced with WMS
- Experienced with Excel
- Experienced with Power Point
- Proficient with computers
- OSHSA Standards
- Warehouse experience
- Time management
- Attention to detail
- Team player
- Team leader
- Staff training
- Quick Learner
Timeline
Patient Service Technician Specialist
Rotech Healthcare
09.2025 - Current
Delivery Service Partner
Amazon Flex Inc
09.2024 - 09.2025
Quality Assurance
Sumitomo Electrical Wiring Systems
09.2017 - 08.2024
Forklift Driver/ Skilled Labor
CLP Resources
01.2015 - 10.2016
Material Handler
Solrac Corporation
02.2014 - 12.2015
SOME COLLEGE - CRIMINAL JUSTICE
UNIVERSITY OF PHOENIX