Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan Pope

Alvarado,TX

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Advisor

Waxahachie Ford
12.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Wheeled Vehicle Mechanic (91B) /Construction Equipment Mechanic

Army Reserve
05.2017 - Current
  • Handled repair work and maintenance to keep vehicles functional.
  • Contributed to cost savings by accurately identifying necessary parts for repairs, minimizing waste and optimizing resource usage.
  • Troubleshot vehicle faults and successfully operated heavy diesel equipment.
  • Performed wheeled vehicle recovery operations.
  • Performed semi-annual and annual unscheduled services on wheeled and tracked vehicles.
  • Collaborated with team members to complete large-scale maintenance projects, enhancing overall fleet performance.

Service Advisor

Don Davis Ford
02.2021 - 11.2024
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Increased overall efficiency in the reconditioning department by effectively managing team members and delegating tasks.
  • Optimized scheduling practices to reduce overtime expenses while still meeting project deadlines consistently throughout the year.
  • Built strong relationships with vendors and suppliers, fostering collaboration that supported business growth through dependable supply chains at competitive prices.

Service Advisor

Vandergriff Chevrolet
06.2020 - 01.2021
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Technician

Vandergriff Honda
03.2018 - 09.2018
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Education

No Degree - Criminology

Western Kentucky University
Bowling Green, KY

High School Diploma -

Mansfield High School
Mansfield, TX
05-2017

Skills

  • Customer service
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Team player mentality
  • Handling customer complaints
  • Complaint resolution
  • Price quoting

Certification

Master Ford Service Advisor

Parts associate

Ford Service manager certification

Automobile HVAC

Taking final exam for All Lines Insurance Adjusting (04/03/25)

Timeline

Service Advisor

Waxahachie Ford
12.2024 - Current

Service Advisor

Don Davis Ford
02.2021 - 11.2024

Service Advisor

Vandergriff Chevrolet
06.2020 - 01.2021

Technician

Vandergriff Honda
03.2018 - 09.2018

Wheeled Vehicle Mechanic (91B) /Construction Equipment Mechanic

Army Reserve
05.2017 - Current

No Degree - Criminology

Western Kentucky University

High School Diploma -

Mansfield High School

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