Jonathan Quintanilla
Anaheim,CA
Summary
Driven Assistant Store Manager at Ross Dress for Less with expertise in retail operations and team leadership. Proven ability to boost sales by 15% through strategic merchandising and exceptional customer service. Adept at problem-solving and enhancing customer experience, consistently fostering high-performing teams and optimizing store performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Ross Dress for Less
03.2025 - Current
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new staff on store policies and customer service protocols.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Collaborated with management to analyze inventory levels and optimize stock replenishment.
- Monitored team performance, providing feedback to improve productivity and morale.
- Developed schedules for staff coverage, aligning resources with peak business hours.
Assistant Store Manager
TJX Companies
Tustin, CA
10.2023 - 03.2025
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Collaborated with management to analyze inventory levels and optimize stock replenishment.
- Monitored team performance, providing feedback to improve productivity and morale.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Conducted regular audits of merchandise displays to maintain compliance with company standards.
Assistant Store Manager
Burlington
Mission Viejo, CA
10.2021 - 10.2023
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Manager
DD's Discount
Anaheim, CA
10.2017 - 10.2021
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
High School Diploma -
Magnolia High School
Anaheim, CAHistory
Cypress College
Cypress, CASkills
- Problem-solving
- Customer service
- Customer experience
- Retail operations
- Store organization
- Team building and leadership
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Ross Dress for Less
03.2025 - Current
Assistant Store Manager
TJX Companies
10.2023 - 03.2025
Assistant Store Manager
Burlington
10.2021 - 10.2023
Assistant Store Manager
DD's Discount
10.2017 - 10.2021
High School Diploma -
Magnolia High School
History
Cypress College