Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Randall

Sandusky,OH

Summary

Proven leader at Knott's Berry Farm, adept in coaching and mentoring teams to enhance guest satisfaction and safety. Excelled in people management and complaint resolution, achieving significant improvements in operational efficiency. Skilled in training, fostering professional growth among staff, and ensuring adherence to safety protocols.

Overview

7
7
years of professional experience

Work History

Team Leader

Knotts Berry Farm
Buena Park, California
12.2019 - 09.2024
  • Directed associates to prioritize guest safety and service.
  • Ensured high levels of guest satisfaction and resolved concerns swiftly.
  • Documented ride occupancy and cycle counts.
  • Monitored and trained associates to ensure adherence to corporate guidelines.
  • Observed the ride operations for malfunctions or employee infractions.
  • Reported operational issues to supervisors.
  • Established state law-compliant rest periods for associates.
  • Fostered a supportive and professional team dynamic.

IROC Trainer

Knott's Berry Farm
Buena Park, CA
09.2019 - 09.2024
  • Instructed new ride operators on the ten critical safety components to ensure proper operation.
  • Instilled the importance of adhering to uniform standards and maintaining professionalism among staff.
  • Assessed and certified new operators while managing related documentation.
  • Started training new team leads as well as ride operators in 2021.

Ride Operator

Knott's Berry Farm
Buena Park, CA
09.2017 - 12.2019
  • Provided clear instructions to riders regarding safety procedures and ride requirements.
  • Managed queues and flow of guests, maintaining order and efficiency with friendly customer service.
  • Adhered to all safety regulations while operating the rides at all times.
  • Facilitated effective interaction with guests and team members.

Education

Bachelor of Arts - Music

California State University, Fullerton
Fullerton, CA
05-2017

Bachelor of Science - Resort And Attraction Management

Bowling Green State University
Bowling Green, OH

Skills

  • Coaching
  • Mentoring
  • Complaint resolution
  • Overtime management
  • People management

Timeline

Team Leader

Knotts Berry Farm
12.2019 - 09.2024

IROC Trainer

Knott's Berry Farm
09.2019 - 09.2024

Ride Operator

Knott's Berry Farm
09.2017 - 12.2019

Bachelor of Arts - Music

California State University, Fullerton

Bachelor of Science - Resort And Attraction Management

Bowling Green State University
Jonathan Randall