Jonathan Rawls
Miami,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in slow or fast paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
After-School Care Leader
Kendale Lakes Elementary School
Miami , FL
2023.09 - Current
- Organized age-appropriate activities to keep the kids engaged and entertained.
- Supervised students during outdoor playtime, ensuring safety regulations were followed.
- Provided a safe, nurturing environment for children during their stay at the facility.
- Created lesson plans that were age-appropriate yet stimulating for the students' learning experience.
Lead Sports Coordinator, Summer Camp
Miami Dade College Kendall campus
Miami , FL
2023.06 - 2023.08
- Initiated creative ideas and kept recreation programs entertaining and refreshing.
- Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
- implemented an appropriate and effective athletic program
Summer Camp Counselor
Miami Dade College Kendall campus
Miami , FL
2023.06 - 2023.08
- Coordinated and led group activities for campers and counselors.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Coached campers in various sports and activities to improve skills and promote fun experiences.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Customer Service Associate
Publix
Miami , FL
2019.07 - 2022.01
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Developed and organized electronic files to maintain customer service-related documents.
Education
High School Diploma -
John A Ferguson
Miami, FL06.2020
Communications
Miami Dade College
Miami, FLSkills
- Inbound and Outbound Calling
- MS Office Proficiency
- Customer Support
- Data Entry and Maintenance
- Computer Skills
- Customer Service
- Upbeat and Positive Personality
- Patient and Empathetic
- Athletic Department Services
Timeline
After-School Care Leader
Kendale Lakes Elementary School
2023.09 - Current
Lead Sports Coordinator, Summer Camp
Miami Dade College Kendall campus
2023.06 - 2023.08
Summer Camp Counselor
Miami Dade College Kendall campus
2023.06 - 2023.08
Customer Service Associate
Publix
2019.07 - 2022.01
High School Diploma -
John A Ferguson
Communications
Miami Dade College
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