Jonathan Reyes
New York,NY
Summary
With one of my passions being Theatre and Dance performance, I've learned how to apply my natural empathy and tendency to step into another's shoes to my professional life. The result is offering top-tier guest experience backed with the necessary product and operations knowledge to reach business goals while promoting a supportive and collaborative work environment among co-workers.
Overview
4
4
years of professional experience
Work History
Educator (Sales Associate)
Lululemon Athletica
10.2021 - 02.2024
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Athlete (Sales Associate)
Nike
02.2022 - 07.2022
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
Team Member
Shake Shack
07.2020 - 09.2020
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Utilized POS system to receive and process food and beverage orders.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Team Lead
HTeaO
05.2020 - 07.2020
- Delivered special orders to waiting vehicles and in-store guests to promote specialized service.
- Addressed equipment malfunctions promptly, minimizing downtime and ensuring consistent product quality.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with management in developing strategies to boost sales during slow periods, resulting in increased revenue.
Education
Bachelor of Fine Arts - Musical Theatre
Texas State University
San Marcos, TXHigh School Diploma -
L.E.E. High School (North East School of The Arts)
San Antonio, TX06.2020
Skills
- Relationship building
- Deep curiosity and inclination to expand knowledge
- Technologically Savvy (extensive POS system and other software experience)
- Leadership skills (organizing business operations and prepare team members for success)
Timeline
Athlete (Sales Associate)
Nike
02.2022 - 07.2022
Educator (Sales Associate)
Lululemon Athletica
10.2021 - 02.2024
Team Member
Shake Shack
07.2020 - 09.2020
Team Lead
HTeaO
05.2020 - 07.2020
Bachelor of Fine Arts - Musical Theatre
Texas State University
High School Diploma -
L.E.E. High School (North East School of The Arts)