Jonathan R. Lemaire
Trenton,MI
Summary
Hospice operations leader overseeing 30+ staff members, budgeting, compliance, and regulatory affairs across end-of-life care settings. Builds interdisciplinary care plans, strengthens relationships with 50+ referral sources, and guides teams serving patients and families through complex hospice needs. Drove a 4-star CMS branch outcome while maintaining a 4-star branch score and aligning policies and procedures with efficient care delivery.
Overview
18
18
years of professional experience
Work History
Branch Director
Elara Caring Hospice
03.2024 - Current
- Oversee hospice operations, including staff management, budgeting, compliance, and regulatory affairs.
- Lead interdisciplinary health care professionals in delivering comprehensive end-of-life care to patients and families.
- Develop and implement policies and procedures that strengthen efficiency and consistency in hospice care delivery.
- Build and maintain referral-source relationships with healthcare providers, hospitals, and community organizations to support admissions.
- Collaborate with the interdisciplinary team to assess patient needs, shape care plans, and guide discharge planning.
- Achieve CMS completion through a 4-star branch by aligning operations with survey readiness and quality standards.
Vice President of Operations
Transitions Care
06.2021 - 12.2023
- Grew hospice census from 0 to 37 within 6 months through focused admissions and referral development.
- Generated over $10 million in revenue by securing new business and executing regional growth efforts.
- Aligned sales efforts with clinical staff to protect quality of care and continuity across the region.
- Resolved customer issues by applying problem-solving techniques from the customer perspective.
- Oversaw managed care service delivery and tracked patient progress to support continuity of care.
- Managed team goals, communication expectations, evaluations, and employee improvement plans.
- Directed regional marketing strategy implementation while working independently against multiple objectives and deadlines.
Provider Engagement Specialist
Optum
12.2022 - 03.2023
- Developed and implemented engagement strategies with DLT/RLT to meet targets and strengthen provider participation.
- Collaborated with partner success teams to resolve barriers, improve processes, and support health plan partner satisfaction.
- Coordinated local outreach with implementation and shared services teams to support successful launches in new markets.
- Prepared and led meetings with hospital leadership, case management, and discharge planning teams across home health and LTC chains.
- Delivered training refreshers and built targeted outreach lists for high-volume groups, including community relationships, large health systems, health plan partners, and PCP/ACO contacts.
Director of Marketing
The Care Team Home Health & Hospice
09.2018 - 03.2020
- Increased hospice census from 17 to 365 over three years by aligning patient admissions with customer needs and marketing strategy execution.
- Generated over 10 million in revenue by securing new growth opportunities and expanding referral source development.
- Educated the sales team on customer needs and problem-solving techniques to improve outreach and response quality.
- Directed sales activity with clinical staff to support quality of care, continuity, and interdisciplinary team collaboration across the region.
- Oversaw managed care service delivery and monitored patient progress to keep care plans moving consistently.
- Achieved margin goals by driving performance consistency, quality of care, and continuity across the region.
- Managed team goals, communication expectations, evaluations, and performance to maintain steady execution.
Community Liaison
Guardian Angel Home Health & Hospice
09.2016 - 03.2018
- Documented patient status changes clearly and communicated findings to physicians, families, and ancillary services.
- Trained new hires on bedside procedures, emergency handling, and transfers to the appropriate level of care.
- Coordinated end-of-life support for patients and families while working with physicians on pain management and comfort measures.
- Managed staffing, personnel issues, environmental monitoring, and risk-related problem solving across daily operations.
- Led caregiver education and maintained empathetic communication with families during discharge planning and care transitions.
Community Liaison
Hometown Home Health and Hospice
09.2012 - 07.2016
- Maintained a flexible schedule to cover add-on cases and shifting implant needs across changing territories.
- Built relationships with medical staff by assessing needs and delivering responsive service and products.
- Drove 12% business growth in 2013 and 15% in 2014 as part of a select growth team.
- Managed territory budget, marketing, and sales initiatives while generating leads and consistently exceeding yearly goals.
- Applied broad knowledge of home medical, physician relations, palliative, private duty, bereavement, and hospice services.
- Organized fundraisers, managed events end to end, and represented the company in live TV and press interviews.
- Handled QuickBooks billing and banking, mentored interns, audited assisted living facilities, and managed inventory.
Certified Nursing Assistant
Lourdes Senior Community
09.2008 - 01.2013
- Prioritized daily patient care by acuity and scheduled procedures, coordinating tasks with the nursing team.
- Assisted R.N. with sterile and non-sterile dressing changes while maintaining patient comfort and hygiene.
- Performed preventive maintenance on emergency equipment and kept rooms prepared for safe patient use.
- Helped implement the practice quality assurance and control program in support of HIPAA, CLIA, and OSHA compliance.
- Applied phlebotomy training to obtain specimens and support accurate patient testing workflows.
Education
Bachelors - Healthcare Education
University of Michigan - Flint
Flint, MI01-2013
General Education studies
Oakland Community College
Auburn Hills, MI01-2010
Skills
- Health care administration and leadership
- Budgeting and financial management
- Staff management
- Hospice operations management
- Performance improvement
- CMS survey readiness
- Branch performance reporting
- Payer contract management
- P&L management
- Marketing strategy execution
- Regulatory compliance and quality assurance
- Interdisciplinary team collaboration
- Patient centered care delivery
- Referral source development
- End of life care coordination
- Patient admissions management
- Care plan oversight
- Discharge planning
- Community outreach strategy
Accomplishments
- Honor Roll for Academic Excellence 2006-2011
- Received Congressional Letter of Honor from Candice Miller
- Received personal Letter of Achievement from Governor Rick Snyder
- Junior A Hockey Team Captain
Timeline
Branch Director
Elara Caring Hospice
03.2024 - Current
Provider Engagement Specialist
Optum
12.2022 - 03.2023
Vice President of Operations
Transitions Care
06.2021 - 12.2023
Director of Marketing
The Care Team Home Health & Hospice
09.2018 - 03.2020
Community Liaison
Guardian Angel Home Health & Hospice
09.2016 - 03.2018
Community Liaison
Hometown Home Health and Hospice
09.2012 - 07.2016
Certified Nursing Assistant
Lourdes Senior Community
09.2008 - 01.2013
General Education studies
Oakland Community College
Bachelors - Healthcare Education
University of Michigan - Flint