Jonathan Rodriguez
New Britain,CT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representitve
Best Buy
06.2022 - 03.2024
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed and updated databases to handle customer data.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Cyber Security - Cyber Security
Gateway Community College
New Haven, CT12.2025
High School Diploma -
New Britain High School
New Britain, CT07.2021
Skills
- Conflict Mediation
- Customer Account Management
- Product Sales
- Microsoft Excel
- Retail store support
- Customer Service
Certification
- IT Fundamentals, CompTIA - May 2019
Timeline
Customer Service Representitve
Best Buy
06.2022 - 03.2024
Bachelor of Cyber Security - Cyber Security
Gateway Community College
High School Diploma -
New Britain High School