Jonathan Rodriguez
Fairview
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
TMS Patient Liasion
Salience Health
07.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Provided guidance as needed for new staff by answering any questions and addressing any concerns they may have.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Collaborated with other teams to optimize patient outcomes throughout their time with Salience.
- Educated patients about what TMS therapy is in a simple and clear manner.
- Conducted regular follow-up calls with TMS patients to monitor progress and provide additional support as needed.
- Offered clear explanations to help patients understand what services we offer based on their needs.
Freelance Marketing Copywriter
Freelance
03.2022 - 07.2023
- Created content for websites for various clients.
- Increased brand awareness through the creation of compelling content for website landing pages, service pages, and blog posts.
- Managed competing deadlines with efficiency.
- Edited and proofread drafts of articles and other documents.
- Customized brand message to reach and capture target audience interest and drive engagement.
Copywriter/Administration
Wundertre
04.2020 - 02.2022
- Reviewed and edited final copy for accuracy and to correct grammar errors.
- Boosted campaign performance by developing engaging and persuasive copy for digital and social media platforms.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Formatted copy to align with project-specific guidelines.
- Increased brand awareness through the creation of compelling content for website landing pages, blog posts, and email newsletters.
- Enhanced employee satisfaction by implementing updated HR policies and procedures.
- Assisted HR with personnel onboarding and training, contributing to efficient team integration.
- Maintained accurate and up-to-date HR files, records and documentation.
Education
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX12.2019
Skills
- Data entry proficiency
- Appointment Scheduling
- Customer Service
- HIPAA Compliance
- Problem-Solving
- Patient Education
- Information Collection
- Teamwork and Collaboration
- Excellent Communication
- Professionalism
Timeline
TMS Patient Liasion
Salience Health
07.2023 - Current
Freelance Marketing Copywriter
Freelance
03.2022 - 07.2023
Copywriter/Administration
Wundertre
04.2020 - 02.2022
Bachelor of Arts - Psychology
Texas Tech University
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