Jonathan Roman
Cranston,RI
Summary
Dedicated customer service professional with a proven track record of providing exceptional service to clients. Skilled in effectively resolving customer inquiries and issues in a timely and professional manner. Strong communication and interpersonal skills, with the ability to build rapport and trust with customers. Committed to delivering top-notch service to ensure customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Branch Manager
Santander Bank
04.2024 - Current
- Inspired group of 5 to reach set targets consistently.
- Ensured compliance with operational protocols through timely completion of scheduled tasks.
- Conducted weekly coaching sessions with staff to enhance customer service quality.
- Enhanced relationships with business clients.
- Strengthened relationships with key clients, securing long-term partnerships.
- Guided clients in fulfilling their business needs through cash flow management options, merchant services, or small business loans.
Sr. Relationship Banker
Santander Bank
06.2021 - 04.2024
- Managed my portfolio of clients in the area
- Supported clients in addressing various questions and product needs.
- Engaged with prospective clients through daily outreach.
- Regularly met established objectives for monthly and quarterly timelines.
General Manager
Burger King
10.2013 - 06.2021
- Managed team comprising three managers and thirty-five personnel.
- Monitored weekly reports (inventory/labor)
- Consistently achieved monthly targets.
- Allocated duties to employees to meet project goals.
- Directed team to consistently exceed customer expectations.
- Managed daily cash transactions and ensured accurate deposit drops.
Customer service representative
MOO INC
04.2018 - 04.2020
- Addressed numerous customer questions efficiently.
- Consistently reached set quotas on a daily and weekly basis.
- Delivered exceptional customer support to enhance satisfaction.
Assistant Manager
Burger King
08.2011 - 10.2013
- Reviewed weekly reports to ensure accuracy and completeness.
- Supervised a shift consisting of 9 staff members.
- Met monthly Goals
- Delegated tasks to employees
Education
Bachelor Of Computer Science - Cyber Security
Community College of Rhode Island
Warwick, RISkills
- 19 years of Customer Service experience
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Relationship building and management
- Enjoy contributing to a team effort and creating a good working environment
Timeline
Branch Manager
Santander Bank
04.2024 - Current
Sr. Relationship Banker
Santander Bank
06.2021 - 04.2024
Customer service representative
MOO INC
04.2018 - 04.2020
General Manager
Burger King
10.2013 - 06.2021
Assistant Manager
Burger King
08.2011 - 10.2013
Bachelor Of Computer Science - Cyber Security
Community College of Rhode Island