Jonathan Romero
Orem
Summary
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Overview
13
13
years of professional experience
Work History
Member Service Representative
TruHearing
Draper, UT
10.2023 - Current
- Provided exceptional customer service, resolving member inquiries and concerns efficiently.
- Assisted members with benefit information, demonstrating in-depth knowledge of hearing aids and accessories.
- Processed orders and managed inventory using CRM systems to ensure timely delivery.
Custodian
Varsity Cleaning
Provo, UT
01.2021 - 07.2023
- My responsibility was to pick of trash, vacuum, clean and Sanitize bathrooms and make sure the surgeon sleeping rooms were taken care of for use.
Scheduler
Vivint Smart Home
Provo, UT
05.2019 - 12.2021
- Take calls from customers that we're having issues with their equipment and set up an appointment for a technician to visit their house and fix the issue. Also Helped technicians move appointments around, extend or cancel them.
Credit Consultant
Lexington Law Firm
Provo, UT
06.2018 - 04.2019
- Take inbound calls from clients that are looking for cars, houses, loans and go over the information on their credit.
- Go through with them how the process works to work on getting the negative information removed.
- Get them signed up and working on their credit it with their paralegal team.
Inside Sales Pro
Vivint Smart Home
Provo, UT
10.2017 - 06.2018
- My responsibility was to help customers build customized security systems that fit their lifestyle and home.
- Ranked #7 out of 45 reps
- Trained sales reps
- Tracked daily, weekly and monthly goals and sales.
Receptionist
Vasa Fitness
Orem, UT
10.2016 - 05.2017
- I greeted members when they walked in the building.
- Fix any issue they had with their account, billing, handling the money in the register also did a little sled since I was the only Spanish speaker, cleaning and locking up the building at the end of the night.
Caller
Survey Sampling International
Rexburg, ID
07.2015 - 10.2015
- My job was to cold call and ask survey questions relating to the topic handed to me. Such as insurance, obtaining opinions on how to make stores better for customers and politics.
Maintenance
GCA Cleaning Service
Nashville, TN
04.2013 - 05.2015
- My responsibilities we to manage carpet cleaning, Vacuuming, Floor care, Trash removal and restroom cleaning for building with 300+ rooms. Overall strive to maintain a clean and safe working environment through prevention of accidents and preservation of equipment.
Education
Brigham Young University- Idaho
Rexburg, IDHigh School Diploma -
Mount Juliet High School
Mount Juliet, TN05-2014
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
Timeline
Member Service Representative
TruHearing
10.2023 - Current
Custodian
Varsity Cleaning
01.2021 - 07.2023
Scheduler
Vivint Smart Home
05.2019 - 12.2021
Credit Consultant
Lexington Law Firm
06.2018 - 04.2019
Inside Sales Pro
Vivint Smart Home
10.2017 - 06.2018
Receptionist
Vasa Fitness
10.2016 - 05.2017
Caller
Survey Sampling International
07.2015 - 10.2015
Maintenance
GCA Cleaning Service
04.2013 - 05.2015
Brigham Young University- Idaho
High School Diploma -
Mount Juliet High School