Jonathan Russell
University of South Carolina
Fort Mill,SC
1
year of professional experience
Sport and Entertainment Management student at the University of South Carolina with experience in ticketing, credential management, and guest services at major golf championships, including the U.S. Open and PGA Championship. Proficient in SeatGeek, Quest, and Freshdesk, with strong skills in ticket resolution, access control, and championship operations. Committed to delivering exceptional guest experiences and supporting USGA championship operations.
Work History
Resident Assistant
1 Year 2 Months- Planned and coordinated 12+ events with RAs, developed promotional materials, and actively engaged residents to enhance community involvement.
- Maintained visibility and approachability to support residents' personal, social, and academic needs, fostering a supportive community environment.
- Responded to high-stress incidents in a professional manner that promoted resident safety and confidentiality.
- Completed 600+ duty hours monitoring building, addressing concerns, and ensuring resident safety and well-being.
Admissions Ambassador
1 Month- Delivered high-volume guest service to 1,000+ fans across admissions and hospitality venues.
- Supported ticketing, credentials, access control, and issue resolution for the U.S. Open, U.S. Senior Open.
- Utilized SeatGeek, Quest, and Freshdesk to support efficient championship operations.
- Traveled on-site to multiple USGA championships, working extended shifts in fast-paced, high-attendance environments.
Corporate Hospitality Intern
- Assisted club members and corporate guests in the 1896 Suite during the PGA Championship at Aronimink Golf Club
- Supported hospitality operations for guests from Vanguard, Comcast, JPMorgan Chase, Charles Schwab, Lincoln Financial, and other partner organizations
- Delivered a premium guest experience while assisting with suite operations and event logistics
Event Staff
1 Year- Facilitated operations at major tournaments, including Ryder Cup, PGA Championship, US Open, FIFA Club World Cup, and NFL events at MetLife Stadium.
- Executed gate screening and venue-specific security procedures to ensure safety and compliance.
- Managed high-pressure situations in VIP areas, ensuring secure and welcoming environments.
- Helped organize and manage successful events with attendance of over 80,000 people.
Education
Bachelor of Science - Sport and Entertainment Management
Skills
Event Operations & Hospitality
Customer Service & Guest Experience
Teamwork & Collaboration
Adaptability & Flexibility
Communication
Performance Under Pressure
Timeline
Admissions Ambassador
USGA
06.2026 - 07.2026Read More
Corporate Hospitality Intern
PGA of America
05.2026 - 05.2026Read More
Resident Assistant
University of South Carolina
08.2025 - CurrentRead More
Event Staff
Contemporary Services Corporation
05.2025 - 05.2026Read More
College of Hospitality Retail And Sport Management, University of South Carolina
Bachelor of Science from Sport and Entertainment Management
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