Jonathan Ruvalcaba
Summary
Retail professional with 12+ years of customer service experience, delivering team leadership and operational improvements. Track record of increasing sales and reducing shrinkage through process discipline. Skilled in organization, bilingual communication, and customer-focused problem-solving.
Overview
12
12
years of professional experience
Work History
Sales Lead/Key Holder
Crazy 8
01.2015 - 01.2018
- Guided customers in selecting and purchasing kids' clothing to enhance satisfaction
- Executed customer transactions at cash register, ensuring accurate and efficient processing
- Maintained product availability by regularly restocking shelves to meet customer demand
- Oversaw daily operations and staff management
- Managed opening and closing procedures for the store
Assistant Store Manager
Crazy 8
01.2018 - 01.2019
- Managed daily team operations to ensure efficient workflow
- Opening and closing a store
- Maintained store appearance to align with company standards and enhance customer experience
- Organized new merchandise displays to attract customer interest and drive sales
- Weekly business focus reports
Assistant Store Manager
Sur La Table
01.2019 - 01.2021
- Oversaw daily team operations to maintain high service standards.
- Developed the weekly store schedule
- Coordinated logistics on shipment days to optimize inventory flow.
- Maintain store guidelines
- Opening and closing a store
- Review business metrics
Picker/Shipper
Levi's Warehouse
01.2021 - 01.2022
- Picked customer orders from screen with attention to accuracy
- Packed customer orders for shipment, ensuring items were secure
- Loaded orders onto delivery trucks efficiently, maximizing space utilization
Digital Shopper
Walmart
01.2022 - 01.2023
- Streamlined purchasing process for online customers to enhance user experience
- Coordinated order pickups to improve customer satisfaction
- Restocked shelves to ensure product availability for shoppers
- Executed cleaning and organization of the OGP back room
Seasonal Team Lead
Walmart
01.2023 - 01.2025
- Increased sales compared to previous year
- Achieved lower shrink numbers than the prior year
- Reduced shrinkage in departments
- Oversaw associates' daily tasks and responsibility
- Run Toy/Seasonal section of the store
- Set reset mode(s) for each department
- Closed store at end of business day
AP Operations TA
Walmart
01.2025 - Current
- Monitored vendor compliance with store procedures to maintain operational standards
- Received vendor items at truck docks for inventory management
- Documented previous day's paperwork to ensure accurate records
- Maintained cleanliness and organization of backroom area
Education
High School Diploma -
Faith Baptist High School
GE Units Completed -
Pierce College
Skills
- Customer service experience
- Customer engagement
- Customer relationship
- Cash register operations
- Cash handling
- Store operations
- Organizational skills
- Results-driven
- Multitasking
- Team leadership
- Sales coaching
- Team collaboration
- Attention to detail
- Problem solving
- Computer skills
Timeline
AP Operations TA
Walmart
01.2025 - Current
Seasonal Team Lead
Walmart
01.2023 - 01.2025
Digital Shopper
Walmart
01.2022 - 01.2023
Picker/Shipper
Levi's Warehouse
01.2021 - 01.2022
Assistant Store Manager
Sur La Table
01.2019 - 01.2021
Assistant Store Manager
Crazy 8
01.2018 - 01.2019
Sales Lead/Key Holder
Crazy 8
01.2015 - 01.2018
High School Diploma -
Faith Baptist High School
GE Units Completed -
Pierce College