Jonathan Saldivar Guzman
Fresno,CA
Summary
Dynamic professional specializing in customer service and AI chatbot training. Expertise in enhancing user experiences through effective communication and problem-solving. Skilled in active listening and training methodologies that drive user satisfaction.
Overview
2
2
Languages
2
2
years of professional experience
Work History
AI Chat Bot Trainer
Data Annotation
Fresno
12.2025 - 06.2026
- Trained AI chatbots on customer interaction scenarios and responses.
- Reviewed and annotated conversation logs for training accuracy and improvement.
- Conducted testing sessions to evaluate chatbot performance and user experience.
- Provided feedback to developers on chatbot functionality and user engagement.
- Assisted in developing training materials and guidelines for chatbot usage.
Cashier and waiter
Las Plebes Tacos & Mariscos
Fresno
03.2025 - 12.2025
- Handled cash, credit, and mobile payments accurately to ensure smooth operations.
- Processed customer transactions efficiently at Las Plebes Tacos & Mariscos.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers with menu selections and special requests to enhance dining experience.
- Resolved customer inquiries and concerns effectively while maintaining professionalism.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
House Cleaner
Family Members
Fresno, California
09.2024 - 03.2025
- Cleaned various surfaces, including floors, windows, and bathrooms.
- Followed safety guidelines while using cleaning products and equipment.
- Managed time efficiently to complete cleaning tasks within set schedules.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
Education
Sociology
University of California, Los Angeles
Los Angeles, CA03-2027
High School Diploma -
Edison High
Fresno06-2022
Skills
- Customer service
- Data analysis
- Research methods
- Project management
- Communication skills
- Training development
- Active listening skills
- Working well with others
- Time management
- Team collaboration
Languages
English
Full Professional
Spanish
Full Professional
Timeline
AI Chat Bot Trainer
Data Annotation
12.2025 - 06.2026
Cashier and waiter
Las Plebes Tacos & Mariscos
03.2025 - 12.2025
House Cleaner
Family Members
09.2024 - 03.2025
Sociology
University of California, Los Angeles
High School Diploma -
Edison High