Jonathan Santana
Eau Claire,WI
Summary
To start, I'm a very social person. I'm positive, upbeat, highly-motivated, and can bring my numerous years of customer service to the table, not to mention my organizational skills. Talking to people and being in the moment is my specialty. I can adapt to a good range of diverse customer needs and can build trust with the ones I talk to. Since I am going for an English Education degree and will at one point be working with students and families, I would love the opportunity to get that experience now.
Overview
8
8
years of professional experience
Work History
US Bank Summer Intern
US Bank NA
Eau Claire, WI
06.2023 - 09.2023
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
Multicultural Student Services
Cheri Snobl
Eau Claire, WI
08.2022 - 01.2023
- Supported students during transition into university life and residences with guidance and direction.
- Collaborated with student mentoring program to devise new methods to generate interest and participation.
- Engaged in opportunities and events to greet students upon arrival for welcome week.
National Guard Supply Clerk
Ariel Rubenzer
Spooner, WI
09.2021 - Current
- Processed paperwork related to supply requests, purchase orders, and returns.
- Requisitioned new supplies and equipment.
- Help with other jobs that need work around the armory.
Kwik Trip
Kaleigh Zappa
Spooner, WI
09.2020 - 06.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
Matt's Ice Cream Shack
Matthew Dryden
Shell Lake, WI
06.2018 - 08.2020
- Served and scooped ice cream, following sizing specifications.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Memorized menu items, identifying allergens to streamline service to customers.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
Peggy's Place
Peggy Crawford
Shell Lake, WI
06.2016 - 06.2017
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Education
Bachelor of Arts - English Education
University of Wisconsin - Eau Claire
Eau Claire, WI05.2026
High School Diploma -
Shell Lake Junior/Senior High School
Shell Lake, WI05.2021
Skills
- Upbeat and Positive Personality
- Creative Problem Solving
- Customer Service
- People Skills
- Good Work Ethic
- Storage and Supply Management
- Organization and Prioritization
- Transaction Processing
- Building Customer Trust and Loyalty
Timeline
US Bank Summer Intern
US Bank NA
06.2023 - 09.2023
Multicultural Student Services
Cheri Snobl
08.2022 - 01.2023
National Guard Supply Clerk
Ariel Rubenzer
09.2021 - Current
Kwik Trip
Kaleigh Zappa
09.2020 - 06.2021
Matt's Ice Cream Shack
Matthew Dryden
06.2018 - 08.2020
Peggy's Place
Peggy Crawford
06.2016 - 06.2017
Bachelor of Arts - English Education
University of Wisconsin - Eau Claire
High School Diploma -
Shell Lake Junior/Senior High School