Jonathan Santiago
West Islip,NY
Summary
Dedicated professional with extensive experience in customer service, time management, and communication. Expertise in proofreading ensures high levels of accuracy and consistency. Strong passion for product knowledge and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service
Dunkin'
West Islip, New York
07.2019 - Current
- Promoted a welcoming atmosphere through friendly customer greetings and prompt service.
- Streamlined service processes to manage lines and maintain customer satisfaction.
- Maintained a clean and organized workspace to enhance productivity and safety.
- Consistently attended shifts to ensure seamless team operations.
- Onboarded new employees by sharing in-depth knowledge of coffees, teas, and merchandise.
Freelance Editor/Writer
Fiverr.com
Remote
08.2024 - Current
- Communicated with clients on pricing and requests, ensuring clarity and satisfaction.
- Managed multiple projects simultaneously, ensuring the timely delivery of high-quality editorial work.
- Collaborated with writers to improve content structure and clarity.
- Facilitated communication with authors during editing process, enhancing collaboration.
Education
Bachelor of Arts - Creative Writing
Stony Brook University
Stony Brook, NY05-2024
Skills
- Content editing
- Copywriting
- Proofreading
- Fact-checking
- Client communication
- Project management
- Digital Tools
- Time management
- Deadline management
- Attention to detail
- Creative thinking
- Critical thinking
- Client Relations
Timeline
Freelance Editor/Writer
Fiverr.com
08.2024 - Current
Customer Service
Dunkin'
07.2019 - Current
Bachelor of Arts - Creative Writing
Stony Brook University