Jonathan Schlange
Round Rock,United States
Summary
Accomplished Service Leader with a proven track record at HEB for optimizing processes and enhancing customer service through exceptional communication and team management. Developed impactful training programs at JW Marriott, significantly improving staff performance and engagement. Expert in financial acumen and service recovery, consistently achieving operational excellence and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Service Leader
HEB
Round Rock, TX
01.2021 - Current
- Identified opportunities to optimize processes and reduce expenses.
- Designed shift rosters to maintain optimal staffing levels.
- Boosted team engagement with incentives for exceptional achievements.
- Analyzed customer feedback to identify areas for service enhancement.
- Reduced shrink through implementation of anti-theft training for staff.
- Provided guidance to service employees for effective customer issue resolution.
Housekeeping Manager
JW Marriott
Austin, TX
01.2018 - 11.2020
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Coordinated maintenance activities with outside contractors as required.
Security Supervisor
JW Marriott
Austin, TX
02.2017 - 01.2018
- Monitored property by executing systematic patrols to ensure operational safety.
- Enforced legal regulations while maintaining a high level of professional conduct.
- Developed and implemented training procedures for newly hired personnel.
- Supervised authorization of employee and guest access ensuring protection against theft.
- Designed and executed evacuation strategies for emergencies.
Operator
US Marine Corps
Twentynine Palms, CA
03.2013 - 01.2017
- Handled various machines and tools ensuring safe and effective operation.
- Evaluated intricate documentation for combat and weapon systems.
- Led training sessions for enhancement of tactical warfare skills among recruits.
- Partnered with team members to fulfill project targets within specified timeframes.
- Oversaw equipment performance during testing, simulations, and live-fire exercises to identify operator mistakes.
Education
High School Diploma -
La Quinta High School
La Quinta, California05-2013
Some College (No Degree) - General Studies
College of The Desert
Palm Desert, CASkills
- Team management
- Financial acumen
- Exceptional communication
- Coaching and mentoring
- Service recovery
- Complaint resolution
- Customer service excellence
- Administrative support
Accomplishments
- Navy Achievement Medal
- Partner of the Month
- Leadership Development honors
Timeline
Service Leader
HEB
01.2021 - Current
Housekeeping Manager
JW Marriott
01.2018 - 11.2020
Security Supervisor
JW Marriott
02.2017 - 01.2018
Operator
US Marine Corps
03.2013 - 01.2017
High School Diploma -
La Quinta High School
Some College (No Degree) - General Studies
College of The Desert
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