JONATHAN SCHLANGE
ROUND ROCK
Summary
Service Manager with extensive experience at H-E-B, leading a team of over 100 to improve operational efficiency and minimize turnover. Skilled in cash management, managing daily reconciliations of $100,000, and achieving a 15% reduction in till discrepancies through effective mentorship and conflict resolution. Proven ability to address customer issues promptly and develop store-wide policies that enhance customer engagement. Several years of progressive experience in service management and team leadership.
Overview
13
13
years of professional experience
Work History
Service Manager
H-E-B
Round Rock
01.2021 - Current
- Led and mentored a team of 100+ Service Associates and Leaders in daily front-end operations, fostering a positive, high-energy environment that reduced associate turnover.
- Spearheaded cash office operations, overseeing daily cash reconciliation and balancing an average of $60,000 to $100,000 per day with 100% accuracy and strict protocol adherence.
- Implemented new front-end security and cash-handling protocols to minimize shrinkage, successfully contributing to a 15% reduction in overall till discrepancies within the first year.
- Trained and onboarded new service partners on company systems and service standards, rapidly preparing staff for peak shopping seasons.
Loss Prevention Supervisor
WHITE LODGING
Austin
04.2019 - 01.2021
- Led Loss Prevention operations, coordinating with external agencies (Police, Fire, EMT) to ensure site safety and rapid response protocols.
- Conducted thorough, legally sound investigations into incidents and potential losses negatively impacting company operations and objectives.
- Coordinated with onsite managers to develop preventative maintenance and security schedules, successfully mitigating long-term risk and liability.
Assistant Manager / Manager In Training (MIT)
VERIZON WIRELESS
Round Rock
07.2018 - 01.2021
- Exceeded department productivity and accuracy expectations by consistently making targeted product and service recommendations based on complex customer needs.
- Drove new business and increased revenue by identifying lucrative prospects through cold calling, networking, and re-engaging dormant customer accounts.
Assistant Sales Manager
LA FITNESS
Round Rock
01.2018 - 07.2018
- Trained all new sales employees on company customer service policies and managed cash handling for multiple checkout stations.
- Responded to service requests and managed floor replenishment under strict deadlines.
Chief Dispatcher
U.S. MARINE CORPS
29 Palms
03.2013 - 01.2017
- Mentored and developed Marines to align with core values and promote personal and professional growth.
- Commanded operations post, managing all personnel, weapons, and equipment.
- Planned and assembled all training and logistics packets for unit deployments and redeployments, ensuring 100% mission readiness.
Education
Bachelor of Science - Cybersecurity and Information
Western Governors University
Salt Lake City, UT11-2027
Skills
- Team leadership and mentorship
- Conflict resolution and empathy
- Cash management ($60K-$100K daily)
- Risk mitigation and loss prevention
- Staff training and development
- Operational efficiency and process improvement
- Incident reporting and investigation
- Technical aptitude and security expertise
Education Honors
- Bachelor of Science, Cybersecurity and Information, Currently Enrolled
- Navy and Marine Corps Achievement Medal Recipient
- Top Sales in the Austin District of Verizon Wireless
- Employee of the Month (Multiple Recipient)
Timeline
Service Manager
H-E-B
01.2021 - Current
Loss Prevention Supervisor
WHITE LODGING
04.2019 - 01.2021
Assistant Manager / Manager In Training (MIT)
VERIZON WIRELESS
07.2018 - 01.2021
Assistant Sales Manager
LA FITNESS
01.2018 - 07.2018
Chief Dispatcher
U.S. MARINE CORPS
03.2013 - 01.2017
Bachelor of Science - Cybersecurity and Information
Western Governors University