Jonathan Scott
Operations Management
Indianapolis,IN
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
18
18
years of professional experience
Work History
Manager of Environmental Services
Indiana University Health Hospital-Aramark
12.2023 - Current
- Responsible for developing and executing facility solutions to ensure all health and safety standards are met
- Leads operations of facility accounts by ensuring areas of responsibility meet objectives and client expectations
- Coach 35 employees and 3 supervisors by creating shared understanding about what needs to be achieved and how it is to be achieved
Director of Environmental Services
Greenwood Village South
10.2019 - 7 2023
- Monitored 1.4 million dollar budget and utilized operational resources
- Achieved team goals through formalized training plans, coaching, and performance management over 21 employees and 2 managers
- Negotiated with 27 vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Operations Manager
Hanna's Wrecker And Recycling Service
08.2018 - 10.2019
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability from 9.4 million to 12.1 million in first year
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development
- Managed day-to-day operations, including supervision and assignment delegation for 32-member team.
Operations Manager
Infinity Cleaning Service
11.2015 - 08.2018
- Trained, mentor and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Monitored operations to verify quality, delivery schedule and conformance to contract specifications for 44 clients.
Customer Care Manager
Beazer Homes
04.2013 - 11.2015
- Set up repair appointments with vendors to meet customer needs and resolve key warranty concerns for 3 neighborhoods including 1400 homes
- Implemented customer service process improvements to limit wait times
- Built customer confidence by actively listening to concerns and giving appropriate feedback after new home orientation meetings.
Senior Director Of Admissions
Lincoln Tech
03.2006 - 10.2012
- Increased student enrollment conversions by 17% over two-year period
- Hired, trained, and developed 4 successful teams spanning 3-16 direct reports
- Evaluated and directed multi-faceted report projections for monthly student enrollment starts
- Created management mentor program, which produced 2 managers and promotions of 2 others within 3 years.
Education
Associate of Science - Business Management -
Indiana Business College
Columbus, INBachelor of Science - Business Management
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
Team Leadership and Collaboration
Performance Tracking and Evaluation
Project Planning
Revenue Forecasting
Budget Management
Business Development
Procedure Development
Coaching and Mentoring
Team Leadership and Collaboration
Timeline
Manager of Environmental Services
Indiana University Health Hospital-Aramark
12.2023 - Current
Director of Environmental Services
Greenwood Village South
10.2019 - 7 2023
Operations Manager
Hanna's Wrecker And Recycling Service
08.2018 - 10.2019
Operations Manager
Infinity Cleaning Service
11.2015 - 08.2018
Customer Care Manager
Beazer Homes
04.2013 - 11.2015
Senior Director Of Admissions
Lincoln Tech
03.2006 - 10.2012
Associate of Science - Business Management -
Indiana Business College
Bachelor of Science - Business Management
Indiana University - Purdue University Indianapolis
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